Honor Society® member
Braxton Johnson
Service Desk Analyst II at Alfa Insurance •Provide technical support via phone and chat to all Alfa field personnel using a high degree of customer service and technical expertise. • Ongoing technical classroom training including certification exams in order to advance in the career path for this position. We use Ivanti to push software patches, hardware and software updates and different applications as well. We also remote into the customer’s device using Ivanti. We use J.I.R.A. ticketing system. We also use UKG and oracle peoplesoft as well.
- Computer Science
- Class of 2024
- Pike Road, Alabama
Member since March 2023
About
I am a highly driven student who has associates and is currently pursuing Bachelors Degree in Information Systems seeking a full-time position in system administrator where I can lend my knowledge of help desk analyst and system support specialist to help your organization improve productivity.
Education
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Auburn University at Montgomery
2.89
2020 – 2024
Goals and interests
- Career goal
Helpdesk>System Admin
Or
Helpdesk>Program Analyst
Experience
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Service Desk Analyst II
Alfa Insurance •Provide technical support via phone and chat to all Alfa field personnel using a high degree of customer service and technical expertise. • Ongoing technical classroom training including certification exams in order to advance in the career path for this position. We use Ivanti to push software patches, hardware and software updates and different applications as well. We also remote into the customer’s device using Ivanti. We use J.I.R.A. ticketing system. We also use UKG and oracle peoplesoft as well.
Oct 2022 – May 2023
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Help Desk Associate
Obxtek Typical help desk position. Assisting 60,000 new IRS employees with password reset, unlock account, and more. Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services Incident tracking to assist with problem resolution, development of online support documentation, and IT planning Configuration of laptops, tablets, and cell phones for wireless and email systems Provide assistance to students living on campus with configuration of TV’s, gaming systems, and other streaming devices for campus Gamenet Security Clearance: Public Trust
Jan 2022 – Jun 2022
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Help Desk Analyst
NTT Data - USAID •Integrated Delivery & Operations Digital Workplace Services & BPO(ID DW) •Security Clearance: Public Trust •Users: USAID Employees in the US and mission sites •Ticketing System: Service Now •Vanderbilt Medical Center Project •Citrix Workspace •Virtual Desktop •Google Administrator •Airwatch •RSA Console •CISCO uNITV •Administrator accounts 1-3 •Average 40-30 calls a day
Jan 2021 – Oct 2022
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System Support Specialist
Administrative Office of Courts(State of Alabama) I imaged PCs and laptops, moved inventory, set up computer firmware, remodel the configuration manager and set up clients PCs and laptops at their work location. I was involved in providing technical software, hardware and network problem resolution by performing question/problem diagnosis. We assisted over 5,000 users.
Jul 2020 – Dec 2020
Volunteering
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Annual Breast Cancer Awareness Walk. Summer Fun Camp. Back to School Blast
Christian Love Center
Jan 2017 – Dec 2024
Languages
- English (US)
Additional information
Organizations
