Honor Society® member
Camilo Sierra
amazon employee at Account Security Specialist • Full time resolution support-– Proficiency in Account security and technology Issues – Handling mostly complex scenarios within North American markets. • Acquired expertise managing CS software, learned about organizational resolution processes and data Analytics as a tool to measure customer’s service team performance. • Digital support team leader, Prime video & fire tablet support leader for customer Service backups. Mentored a team to improve agent performance. • As a result, thousands of issues resolved within all business areas– highly demanding position. Very well trained when it comes to adapting to new challenges--- And, when identifying improvements in every aspect of customer’s journey. A 35% improvement in digital agent performance within first month.
- UCLA
- business administration
- Class of 2015
- San Francisco, California
Member since April 2021
About
Project Manager with 10 + years of experience---My most recent journeys include: Amazon Customer Service technology and making part of business accelerators---Such as: The Ryerson University in Toronto - The DMZ Ryerson & MaRS DD accelerators and The Vault in San Francisco, California. Looking for job openings in the USA.
Education
-
Ryerson University
business and entrepreneurship
2017 – 2019
-
Hult International Business School
business - marketing
2014 – 2015
Honors and awards
-
Inventor
Association of Canadian Inventors
Goals and interests
- Career goal
My passion is about human - technology interactions - developing new products & bringing them to market - that's what I do! I'm comfortable wearing two hats! ideally project manager-salesman.
- Graduate school interests
The intersection between Applied Sciences & business.
- Outside the classroom
I'm a Mountain Biker, I'll climb everywhere just to be able to downhill!
Y also like BBQ-ing anytime!
Experience
-
amazon employee
Account Security Specialist • Full time resolution support-– Proficiency in Account security and technology Issues – Handling mostly complex scenarios within North American markets. • Acquired expertise managing CS software, learned about organizational resolution processes and data Analytics as a tool to measure customer’s service team performance. • Digital support team leader, Prime video & fire tablet support leader for customer Service backups. Mentored a team to improve agent performance. • As a result, thousands of issues resolved within all business areas– highly demanding position. Very well trained when it comes to adapting to new challenges--- And, when identifying improvements in every aspect of customer’s journey. A 35% improvement in digital agent performance within first month.
Jun 2020 – Jun 2021
-
Director & Project Manager (Two hats)
Thori & The Vault Co-working space. Business development, customer service and Project management for a co-working space and an early stage EdTech startup - San Francisco, California January 2019 – June 2020 • Directed a co-working space and mentored startups. Managed a five people team. Responsibilities included developing a great customer service experience within the space, project planning and organizing pitch events. As a result, successfully provided in-person support for 100+ customers, who expanded their business at 15% average. And, became highly committed to us. • Provided business advice for US and Canadian ventures. All of this, while strategizing and cooperating with some of their government representatives within the startup ecosystems. About the startup • Researched & analyzed Bottom-up competitive landscape. Spotted opportunities in the adaptive learning vertical – Including self-paced learning and public-school appropriations. As result, accomplished two deals - our Venture was accepted into two accelerators and also started the conversations to receive investment from a VC in California. • Created & Strategized product's unique insight--- Use-case journey design. Approached educational institutions to collect and understand user’s needs, followed-up by in depth technical feasibility analysis. As a result, a successfully built prototype. • Marketed & launched our prototype in some institutions in California. As a result, a successful launch and a developed sales pipeline. Identified the decision maker’s persona and generated sales. • Assembled & lead a great team of developers and managers. As a result, a startup with a great potential to scale, with expert advisors and international partners making part of the team.
Jan 2019 – Aug 2019
-
Venture Leader
Fashion Zone – DMZ Ryerson Accelerator Product development and Fundraising Toronto, ON – San Francisco, CA Project Manager – Venture Fundraiser for a Fashion technology company. GOFIND.AI • Product acceleration with integrated technologies. Joined the best University based accelerator in the world. As a result, winner of three startup pitch competitions & MVP showcased in three different countries. Raised Pre-seed money up to 150K. Also, Mentored and trained students in innovation and leadership for the upcoming 1.5 years - Organized hackathons and pitch contests to promote entrepreneurship at University. • Development Team Leader, Orchestrated Business and tech development efforts with a five people team, As a result, a marketed product and secured support from one institution. A developed sales pipeline – relationships built with the decision makers at different companies and a developed sales cycle. • Provided software development services for other startups. Landed license deals using our technology. Built applications for other use cases. • Established a new use case using the same technology within a different vertical). Partnered with other teams to create an eSports startup Rival.ai. Total of 140K raised.
Sep 2015 – May 2019
-
Front-end developer & Marketing associate
Ringlet – (Two Hats) Miami, Florida – USA & Colombia Technology Developer and Business development duties • Front end Developer, Pioneered e-commerce development in Florida and Colombia. PHP proficiency and user experience architecture skills. As a result, 20+ websites and 30+ online stores built for several startups. Including accounting firms, Law firms, Furniture companies, medical clinics, doctors, amongst others. • Marketing Campaign Manager, Strategized and planned new product launch for medical & technology verticals. Worked together with internal teams at Toshiba and Roche Laboratories to create a marketing/sales strategy - launching Ultra books and Anti-rheumatoid drugs respectively. As a result, we were able to sell 85% of stocked Ultra books in only three weeks and successfully kickstarted Toshiba’s gaming community in South America. About Roche, we supported their pharma sales reps by building a medical software to promote their product in a better way; As well as managed their business events in South America. As a Result, 38% increase in monthly pre-sales quota for pharma sales reps and a much better assembled team for South America’s market. • Project Development, Orchestrated top to bottom marketing campaign and digital asset development for green building construction projects with Colliers International, Lambda, Valenzuela Constructions and Hotel companies in Miami. Supported their construction and sales teams with architectural and online tools to develop their project’s sales-pipeline effectively. Assembled a five people team to support five projects at time. As a result, 100% of units were sold within a three-year window and stablished solid relationships with Colliers International; The fact that allowed us to keep supporting their business departments in several efforts for the following years.
May 2007 – Jul 2014
Volunteering
-
Entrepreneurship mentorship provided to last year Business Students at TRSM Ryerson University in Toronto. The Business accelerator would assign one or two students every month to each founder. My job was to pitch myself as an entrepreneur and help the student bring to life thier business ideas.
Ryerson University
Mar 2018 – Mar 2019
Languages
- English (US) Advanced
- Spanish Advanced
Additional information
Organizations
