Honor Society® member
Delkatrice Kemp
- Health Sciences
- Class of 2022
- Baker, FL
Member since January 2026
About
I am a 4.0 GPA Health Sciences student at the University of West Florida with a strong commitment to academic excellence, community service, and patient-centered healthcare. My career goal is to serve in a healthcare role where I can improve patient experiences, support clinical teams, and contribute to better health outcomes for everyone.
My experience spans pharmaceutical ambassador support, patient engagement, and over 1,100 volunteer hours as a dental assistant on military bases. These roles strengthened my communication skills, empathy, and ability to work effectively in fast-paced, high‑responsibility environments. I have supported patients through complex questions, collaborated with compliance teams, and assisted in clinical settings that required precision, professionalism, and compassion.
I am motivated by a desire to help others, a passion for healthcare science, and a commitment to lifelong learning. Through scholarships or internship opportunities, I hope to expand my clinical exposure, deepen my understanding of healthcare delivery, and continue developing the skills needed to make a meaningful impact in the lives of patients and communities.
Education
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University of West Florida
Bachelor of Science, Health Sciences
2025
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Northwest Florida State College
Associate of Applied Science, Dental Assisting
2014 – 2015
Honors and awards
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4.0 GPA Academic Distinction
– University of West Florida Recognized for outstanding academic performance in rigorous Health Sciences coursework.
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Awarded Interprofessional Education Badge at University of West Florida.
Awarded Interprofessional Education recognition by the University of West Florida for excellence in collaborative, team‑based healthcare learning, demonstrating strong communication, leadership, and commitment to patient‑centered practice across multiple
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Awarded Fundamentals of Written Communication Badge at University of West Florida.
Completed Fundamentals of Written Communication badges, strengthening clarity, accuracy, and professionalism in patient‑centered documentation and interdisciplinary communication.
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Manager of the Year – Embarq (2007)
Awarded for exceptional leadership, customer satisfaction results, and record‑setting performance across service and sales metrics.
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1,100+ Hours of Volunteer Service
Military Dental Clinics Commended for extensive service supporting active‑duty personnel and their families through clinical assistance and patient care.
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Excellence in Patient Support & Compliance (Pharmaceutical Ambassador Support Role)
Acknowledged for high‑quality patient interactions, accuracy in documentation, and adherence to FDA, HIPAA, and corporate compliance standards.
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High Customer Satisfaction Achievement (95%+ Rating)
Earned consistently superior satisfaction scores across multiple customer‑facing roles.
Goals and interests
- Career goal
Certified Registered Nurse Anesthetist (CRNA)
- Graduate school interests
- FSU
- University of Miami- Outside the classroom
I’m someone who finds joy in caring for others, learning new things, and staying connected to the people who matter most. I love spending time with my family they keep me grounded, motivated, and always remind me why helping others is so important. I enjoy peaceful walks, being outdoors, and doing light workouts that help me stay balanced and focused.
I’m naturally curious, so I often read about health, traveling, music, ad learning different languages, and personal growth. Understanding how people think, feel, and heal is something that genuinely interests me. I also enjoy exploring simple tech tools and helping others figure out how to use them, it’s rewarding to make someone’s day a little easier.
Community service is close to my heart, and I’m happiest when I’m contributing to something bigger than myself. Whether it’s supporting wellness events or lending a hand where it’s needed, I love being part of efforts that make a positive difference.
Experience
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Health Sciences Major (Senior)
University of West Florida — Full‑Time Student August 2025 – Present | Pensacola, FL • Pursuing a Bachelor of Science in Health Sciences, Class of 2027 • Maintaining a 4.0 GPA in rigorous science coursework • Building foundational knowledge in anatomy, physiology, microbiology, and public health • Developing academic research, data analysis, and evidence‑based problem‑solving skills
Aug 2025 – Jan 2026
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Ambassador Resource Specialist
Confidential Pharmaceutical Company — Remote October 2022 – May 2024 • Served as a primary point of contact supporting patient engagement and ambassador operations • Distributed tool kits, job aids, and reference materials to ensure consistent, compliant patient support • Collaborated with Compliance teams to maintain adherence to FDA, HIPAA, and corporate guidelines • Facilitated ambassador access to CRM systems, training portals, and patient databases • Conducted monthly audits, documented patient interactions, and escalated compliance concerns when necessary • Supported onboarding and training for field ambassadors, ensuring alignment with product knowledge and standards • Resolved patient questions efficiently, improving satisfaction and continuity of care
Feb 2022 – Jun 2024
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Customer Service Sales Supervisor
Embarq — Full‑Time July 2007 – May 2009 | Fort Walton Beach, FL • Led customer service operations, achieving 95%+ customer satisfaction • Delivered briefings and demonstrations to upper management and clients • Managed regional purchasing and maintained accurate customer databases • Resolved 94% of customer issues independently, improving retention and service quality • Awarded “Manager of the Year” (2007) for exceptional performance and leadership
Jul 2007 – May 2009
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Telephone Representative
Sprint — Full‑Time March 2002 – June 2005 | Atmore, AL • Provided customer support, service counseling, and conflict resolution • Maintained up‑to‑date knowledge of products, policies, and account procedures • Consistently exceeded daily sales and call performance goals
Mar 2002 – May 2004
Volunteering
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Dental Assistant (Volunteer) • Provided chair‑side assistance during exams, cleanings, fillings, and extractions • Filled in for deployed dental assistants, supporting continuity of care for active‑duty service members • Prepared treatment rooms, sterilized instruments, and followed OSHA/CDC infection‑control protocols • Managed patient records, scheduled appointments, and maintained professionalism in a fast‑paced clinic • Contributed 1,100+ volunteer hours, demonstrating reliability, service, and commitment to patient care
Eglin Air Force Base
Dec 2014 – Feb 2016
Languages
- English (US)
