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Portrait of Ethan Lane

Honor Society® member

Ethan Lane

IT Help Desk Analyst at Encore Technologies

  • bachelor of science in information technology - it management
  • Class of 2024
  • Cincinnati, Ohio

Member since June 2023

About

With a diverse background built on over 5 years of customer service experience, I have successfully honed my analytical and problem-solving skills, serving as a Service Desk Analyst. My passion for continuous learning drives me, reflected in my pursuit of certifications across numerous IT disciplines on a weekly basis. This has not only broadened my technical acumen but has also equipped me with a versatile skill set ready to tackle diverse IT challenges. Currently, I am advancing my education at Cincinnati State, where I'm focusing on Pre-Business Administration with an additional certificate in Network Administration. This foundational knowledge lays the groundwork for my next academic leap: a dual enrollment program at Western Governors University, where I will pursue both a Bachelor's in general IT and a Master's degree in IT Management. I firmly believe that the fusion of technical know-how and managerial acuity is the key to driving successful IT projects. To this end, my ultimate goal is to transition into a managerial role within the IT field, where I can harness my skills and experience to drive efficiency, innovation, and continuous improvement.
Feel free to connect with me for collaborations, and opportunities, or simply to share insights and experiences within the IT landscape.
[email protected] or message me on LinkedIn!!

Education

  • Cincinnati State Community College

    business administration

    2021 – 2023

Honors and awards

  • Dean List

    Recognized for outstanding academic performance

Goals and interests

Career goal

Information System Management

Graduate school interests

Western Governors University. Will be enrolling in their accelerated bachelor and masters program for IT and IT management in January 2024

Experience

  • IT Help Desk Analyst

    Encore Technologies

  • IT Support Specialist

    Cincinnati State Community College

Languages

  • English (US) Advanced