Honor Society® member
Jesse Smit
Customer Care Representative at United Gas Improvement (UGI)- Reading, PA, USA - As a front-line employee, I handled all types of inquiries which included Financial questions, providing information on meter services and gas emergencies. - Communicated effectively with other departments to ensure correct orders/outcomes were in place. - Continuously able to de-escalate irate customers and provide a fair outcome. - Exceeded all goals and targets which were set.
- Harrisburg Area Community College-Harrisburg
- business administration
- Class of 2023
- Mount Joy, Pennsylvania
Member since June 2020
About
Dedicated, reliable and outgoing individual looking to pursue a business career within the healthcare industry. As a cancer survival, I was overwhelmed by the importance of our healthcare system and I witnessed the work that still needs to be done. My journey led me to develop a dream to further the progression and efficiency of our healthcare system. To ultimately, help others who are facing health challenges of their own.
A healthcare passion combined with leadership skills, critical thinking and an entrepreneurial mindset; it has set me on a path to enter business within healthcare.
Education
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Harrisburg Area Community Coll
business administration
2019 – 2021
Honors and awards
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Dean's List
The dean’s list is awarded to those who end the semester with an outstanding grade point average. I achieved the dean’s list 3 times out of the 3 semesters I attended.
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Robert H.Ranck Business Studies Award
This scholarship is awarded to a student who has academically excelled in their major and is seeking to graduate with a business studies degree.
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Economics Award
I received the economics award based on my progression within the 2-year A- level economics course. I exceeded my expected grade (C) by ending the class with an A overall.
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Infusion Certificate of Achievement
Certificate of achievement is awarded to those who successfully complete their course of chemotherapy.
Goals and interests
- Career goal
Since I have a joint passion for business and healthcare, I envision myself starting out in a business administrative position. A position that I can bring business to live in order to save lives. From there I want to work my way up a company and gain vital experience. So that one day I can graduate into a healthcare executive position.
- Outside the classroom
As a consequence of growing up in England, I developed a passion for football(soccer) and anything related to it. I am an avid supporter of Liverpool FC and I play for a local recreational team called Skimmers FC which I founded. I also have a love for swimming which I believe was due to growing up on the coast of South Africa and my competitive swimming career during high school. However, my brother would say its because I tried to copy him.
Additionally, I am always interested in looking at the stock market. I opened a fidelity account a year ago and have been hooked ever since. From trying to understand the market trends to how the market fluctuates due to daily news. It has pressed me to learn how read to financial statements and how it can be used to determine what makes a great investment opportunity. I even dabble with the forex market but that is slightly more risky.
Experience
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Customer Care Representative
United Gas Improvement (UGI)- Reading, PA, USA - As a front-line employee, I handled all types of inquiries which included Financial questions, providing information on meter services and gas emergencies. - Communicated effectively with other departments to ensure correct orders/outcomes were in place. - Continuously able to de-escalate irate customers and provide a fair outcome. - Exceeded all goals and targets which were set.
Apr 2019 – Sep 2019
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Supervisor/ Server
Eden Resort – Lancaster, PA, USA - Lead and manage approximately 7- 15 employees per night. - Monitor employee productivity and provide constructive feedback when necessary. - Train and mentor new hires in order to fully prepare them for the position. - Maintain workflow and ensure employees understand their duties and delegated tasks. - Ensure compliance with company policies and values.
Mar 2019 – Aug 2020
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New Business Connector
CREATION – London, UK & Philadelphia, USA (01/18 – 03/19) - Through cold leads, I created meaningful connections which led to new business collaborations. - Sold healthcare professional engagement strategies to top pharmaceutical companies. - Pioneered CREATION in the US market acting as a New Business Connector. - Presented introductory meetings/attended conferences as a representative of CREATION. - Successfully organized meetings and itineraries for CREATION’s CEO.
Jan 2018 – Mar 2019
Volunteering
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Business Administration Volunteer for AseraCare Hospice – Lancaster, PA, - Continuously organize company files in a well-structured way. - Active in writing bereavement letters for the families of deceased patients. - Arranged the office supplies in a way which promotes productivity in the workplace. - Act as a call flow technician by taking messages and providing correct information to patients.
AseraCare
Aug 2020 – Dec 2020
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Legislative Ambassador for American Cancer Society – Lancaster, PA, USA - Active in donating and raising funds for ACS CAN initiatives. - Attend monthly meetings to discuss initiatives that are in place. - Advocate ACS CAN initiatives to local officials in order to combat cancer.
American Cancer Society
Aug 2020 – Dec 2020
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Volunteered for Lancaster General Health – Lancaster PA, USA - Spoke in front of over 30 infusions nurses where I answered questions related to my cancer journey and gave feedback on how the cancer center can make improvements. - Gave access for the Doctor to provide my contact information to any patients who want insight from someone who has been through the process of surgeries and infusion.
Lancaster General Health
Jul 2018 – Dec 2020
Languages
- English (UK) Advanced
- Afrikaans Intermediate
Additional information
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