Juan Jose Rivera Ortiz

Cumberland HealthNet - Social Worker-Intern

• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients. • Developed treatments and casework programs for average of Number patients per month.

Dec 2018 – May 2020

Technology Support Technician • Information Technology Services

Fayetteville State University - ITS Fayetteville, NC • Analyzed problems, identified solutions and made decisions. • Sorted and organized files, spreadsheets and reports. • Completed research, compiled data, updated spreadsheets and produced timely reports. • Collaborated in professional team to solve workflow issues. • Restocked office supplies and retrieved files for staff. • Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.

Jul 2017 – Jan 2026

Federal Logistic - Computer Data Entry Operator

Jersey City, NJ • Scanned documents and saved in database to keep records of essential organizational information. • Compiled data and reviewed information for accuracy prior to input. • Organized, sorted and checked input data against original documents. • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. • Corrected data entry errors to prevent later issues such as duplication or data degradation. • Located and corrected data entry errors and reported to management. • Reviewed and updated client correspondence files and database information to maintain accurate records. • Added documents to file records and created new records to support filing needs. • Entered data into Type system according to formatting standards. • Obtained scanned records and uploaded into database. • Documents completed work in appropriate logbooks. • Tracked and maintained records for Type department. • Reduced data errors by Number% by managing multi-step QA process. • Gathered data from multiple sources and programs.