Honor Society® member
Julia Sokolsky
Recruiting Solutions Inc - Bilingual Customer Service Representative at ● Assigned to handle over 50 customer cases per day in both English and Spanish. ● Deliver excellent customer service and demonstrate high degree of professionalism. ● Established knowledge of Southeast Consortium for Unemployment Benefits Integration (SCUBI), Slack, Excel, and Soft Phone.
- University of South Carolina-Columbia
- Spanish
- Class of 2023
- Columbia, South Carolina
Member since April 2021
About
Multilingual Business student and previous customer service leader with fluency in English, Spanish, and Russian. Approved for the position Treasurer at the National Society of Collegiate Scholars in April, 2022. On the other hand, proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. While on the job continually tried to educate and growing skills and talents to help increase performance.
Education
-
University of Rey Juan Carlos
Spanish/Business Spanish
2022
-
University of South Carolina
Spanish/ Business Administration
2019 – 2022
Honors and awards
-
Awarded Employee, Hilton Head Marriott and Spa, 2017
An employee of the year in Hilton Head Marriott and Spa, 2017
-
Member of "National Society of Leadership&Success."
-
Gilman scholarship winner
Spring, 2022.
-
Carolina engage grant winner
Spring 2022
-
Carolina Global Study Award winner
Spring 2022
Goals and interests
- Career goal
International Trade Representative
- Graduate school interests
Master in the international business
- Outside the classroom
Reading, learning languages and swimming.
Experience
-
Recruiting Solutions Inc - Bilingual Customer Service Representative
● Assigned to handle over 50 customer cases per day in both English and Spanish. ● Deliver excellent customer service and demonstrate high degree of professionalism. ● Established knowledge of Southeast Consortium for Unemployment Benefits Integration (SCUBI), Slack, Excel, and Soft Phone.
Jun 2021 – Aug 2021
-
Hilton Head Marriott Resort & Spa - Front Desk Supervisor
● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention in Englishand Spanish. and Russian. ● Managed over 4 employees per day. ● Coordinated with room service, housekeeping, maintenance and security to meet all guest needs. ● Checked-in and checked-out over 200 guests per day. ● Solved guests complaints, acted in proper manner during incidents and emergencies. ● Answered over 200 multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. ● Responded to phone calls in Spanish if needed. ● Protected guest valuables with main safe or in individual boxes to maximize security.
Nov 2016 – Jan 2018
Languages
- English (US) Fluent
- Russian Fluent
- Spanish Fluent
- Ukrainian Intermediate
- Portuguese (Brasil) Intermediate
Additional information
Organizations
