Honor Society® member
Karls Serrato
team member at Molly’s Cupcakes, Chicago, IL February 2025- Present Operated POS systems accurately for card transactions Managed inventory and restocked supplies to ensure smooth operations Engaged customers with menu recommendations and promotions Collaborated with team members to meet demands in a fast-paced setting Displayed and packaged pastries and cupcakes for guests following the company's quality standards Make and serve hot and cold beverages
- social work
- Class of 2025
- Chicago, IL
Member since April 2025
About
Highly motivated professional currently pursuing a career in social work. Speak English and Spanish with the ability to thrive in fast-paced environments, demonstrated through roles in customer service and non-profit work. Experienced in team leadership, and supporting colleagues. Able to work with diverse populations. Possess a high level of interpersonal skills, with a focus on empathy, patience, and effective teamwork. Extremely reliable and organized. Can work independently and collaboratively with minimal supervision.
Education
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City Collogues of Chicago- Harold Washington College
Associate in Arts-AA program
2022 – 2025
Experience
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team member
Molly’s Cupcakes, Chicago, IL February 2025- Present Operated POS systems accurately for card transactions Managed inventory and restocked supplies to ensure smooth operations Engaged customers with menu recommendations and promotions Collaborated with team members to meet demands in a fast-paced setting Displayed and packaged pastries and cupcakes for guests following the company's quality standards Make and serve hot and cold beverages
Feb 2025 – Apr 2025
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team member
Charley’s Cheesesteaks, Bonney Lake, WA Achieved accuracy in cash handling, resulting in a 100% error-free record during shifts Ability to work in a fast-paced environment Supported co-workers during busy hours Maintained the lobby clean Volunteered to stay extra hours when there was a shortage of staff Reviewed the orders prepared to make sure they were complete Familiarized myself with the cashier, menu, dishwasher, grill, ingredients, and drinks
Dec 2023 – May 2024
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team member
Mcdonald’s, Chicago, IL Suggested other options when running low on certain soft drinks, sandwiches, or sauces Summarized the order to the customer Adapted to a fast-paced environment Verified the customer payment method Spoke in the customer's language, English or Spanish for a clear understanding Trained new members Experience in food preparation and presentation
Oct 2021 – Dec 2021
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Team Member
After School Matters, Chicago, IL Explained the rules of indoor physical activities to elementary kids Clarified the children's questions and doubts Interacted with other students around my age Supervised and evaluated my colleagues' safety measures and performances Listened to the instructor's advice Set up the floor equipment when necessary Volunteered to put away the equipment Aided Spanish speakers
Sep 2018 – May 2019
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team member
Cosmopolitan Textile Rental, Chicago, IL Coached new members. Prioritized production during work hours Adapted to a fast-paced environment Maintained my area clean after work Calculated missing orders Revised and completed my co-workers' orders if they were missing materials Operated a few machines such as a dryer, iron, and line
Aug 2018 – Nov 2023
Languages
- English (US) Intermediate
- Spanish Fluent
