Krissy Tottingham

### My Career Path

My career path in IT is driven by a passion for solving technical issues and helping others. I am currently pursuing a Bachelor of Science in Information Technology at the University of Phoenix, where I have maintained a high GPA of 3.93. My academic achievements have earned me recognition in the National Society of Leadership and Success (NSLS) and the Omega Nu Lambda National Honor Society for Online Students. Alongside my degree, I have completed the Google IT Support Professional Certificate and am working towards additional certifications through the Merit America IT program.

In the short term, I aim to begin my career as a technical support specialist, focusing on diagnosing and fixing common PC issues such as system bugs, blue screen errors, internet connectivity problems, and virus infections. I want to leverage my hands-on experience and technical skills to provide effective solutions and support to users.

As I gain more experience, I plan to expand my expertise into mobile device repair, specifically in areas like screen replacement and laptop maintenance. I am committed to continuous learning and staying updated with the latest technologies and industry trends.

Long-term, I aspire to become a well-rounded IT professional with specialized knowledge in both PC and mobile device repair. My ultimate goal is to combine my technical skills with my strong background in customer service to make a significant impact in the IT support field, helping individuals and organizations overcome their technical challenges efficiently.

As I look towards the future and consider advancing my education beyond my Bachelor's degree in Information Technology, I have several grad school interests that align with my career aspirations and passion for technology.
1. **Master's in Information Technology (MIT):**
I am interested in pursuing a Master’s in Information Technology to deepen my understanding of advanced IT concepts, including network architecture, systems administration, and cybersecurity. This program would provide me with the knowledge and skills necessary to tackle complex technical challenges and lead IT projects.

2. **Master's in Cybersecurity:**
Given the increasing importance of information security, a Master’s in Cybersecurity would equip me with specialized knowledge in protecting systems and data from cyber threats. This program would enhance my ability to implement robust security measures and respond to cyber incidents effectively.

3. **Master's in Information Systems (MIS):**
A Master’s in Information Systems would offer a blend of technical and managerial training, preparing me for leadership roles in IT. This program would focus on the strategic use of information systems in organizations, helping me to bridge the gap between technology and business.

4. **MBA with a focus on Information Technology Management:**
Combining a Master of Business Administration (MBA) with a focus on IT management would provide me with a comprehensive understanding of business operations and the strategic role of technology in driving organizational success. This degree would prepare me for executive positions where I can influence IT strategy and innovation.

5. **Master's in Computer Science:**
Pursuing a Master’s in Computer Science would allow me to delve deeper into the technical aspects of computing, such as software development, algorithms, and artificial intelligence. This program would enhance my problem-solving skills and technical expertise, making me a more versatile IT professional.

By pursuing grad school in one of these areas, I aim to expand my knowledge, stay current with emerging technologies, and position myself for advanced roles in the IT field. My ultimate goal is to leverage this advanced education to make a significant impact in the technology sector, whether through technical innovation, improved security measures, or strategic IT management.

Arts and Crafts, Computer learning, Reading, Writing Short Stories or Poems, Advancing in Technology by attending courses to learn better in my field. I like to swim and I try and get involved in my community to help the elders with things like yard work, and cleaning if they need help in my neighborhood senior community.