MARQUITA MITCHELL

Accountability includes ensuring compliance with Title III and US DOE policies and grant guidelines as well as the preparation of progress reports to document project activity. The incumbent is responsible for ensuring output in terms of progress and results. Highly developed verbal skills are required to communicate technical concepts and ideas to individuals and groups. Interactions occur with a diverse set of individuals representing a variety of roles and authority levels. While displaying leadership for institutional effectiveness, research; strategic, tactical and operational planning; assessment; accreditation; institutional and organizational effectiveness; and student learning outcomes. Experienced and effective business office administrator and customer service professional with demonstrated success in all aspects of college business office and Bursar operations, including tuition and financial aid processes, accounts receivables and collections, payroll, cash, and financial transactions posting and reconciliation via QuickBooks, CAMMS, and other automated systems and the development and implementation of business office process and procedure improvements. Leadership experience in service organizations and indirect customer contact positions with responsibility for the successful resolution of escalated customer issues and oversight for service and technical service staff. An effective leader, well-respected by peers, employees, and supervisors, and a loyal, consistent, team-player with strong verbal, written, and listening skills.