Honor Society® member
Martina Karina
Member Concierge at Facilitate check-in process for members and guests entering club Monitors, handles, and delegates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Proactively builds relationships with members and guests, regularly creating over the top service experiences Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Ohio State University-Main Campus
- Accounting
- Class of 2024
- columbus ohio, Ohio
Member since January 2021
About
My name is Martina Karina, and I'm currently a college student at The Ohio State University. I'm majoring in Accounting and minoring in Insurance. This is my second at Ohio State University, and I have a 3.902 GPA. My goal is to finish undergrad with a 3.5 or higher GPA and continue my Masters for Accounting at The Ohio State University. I want my Master degree because it makes me eligible for the CPA exam which is my end goal.
Education
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ohio state university-main campus
Accounting and Insurance
2020 – 2024
Honors and awards
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Honor Society
I was able to be part of this organization because of the high GPA in college
Goals and interests
- Career goal
I would like that one day to have my CPA license. I have to finish undergraduate school for Accounting and Insurance, get my Master's for Accounting and take the CPA exam.
- Graduate school interests
After I graduate here at The Ohio State University, my goal is to still continue Grad School here at the Ohio State University and get my Masters for Accounting.
Experience
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Member Concierge
Facilitate check-in process for members and guests entering club Monitors, handles, and delegates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Proactively builds relationships with members and guests, regularly creating over the top service experiences Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Jul 2019 – Jan 2022
Volunteering
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Peer Collaboration with Disability Children
High School Courses
Aug 2018 – May 2020
Languages
- Albanian Advanced
- French (France) Intermediate
Additional information
Organizations
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national honor society
