Honor Society® member
Payton Hayes
Cox Communications — Customer Retention Agent at Job Description -Respond to call center customer retention calls for all Cox residential services and product lines -Identify and resolves customer issues -Exercise creative negotiation skills to motivate customers to continue using Cox services -Offer additional or upgraded services, while providing a quality customer experience -Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company
- English
- Class of 2024
- Midwest City, Oklahoma
Member since May 2023
About
Hi, I'm Payton. :) I’m a coffee-drinking, book-reading, manuscript-editing, kind of gal —and a freelance book editor living in Oklahoma with my partner and plant babies. Even before my elementary school years, I knew I wanted to work in the book world. While earning both a bachelor’s degree in English Literature and Fine Arts with a focus in creative writing and illustration, this passion has only grown stronger. Before launching my blog and freelance editing business in 2016, I worked as a staff writer, content editor, and social media coordinator, for a local newspaper. Recently, I've been focused on earning my editing certificate and building my business. In the meantime, I've been helping other writers bring their stories to life. It brings me great joy to help clients hone their crafts, polish their work, and grow as storytellers, while remaining true to their unique voices and creative visions. “Words are, in my not-so-humble opinion, our most inexhaustible source of magic.” —Albus Dumbledore. Check out the blog here: www.paytonhayes.com
Education
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University of Central Oklahoma
English
2022 – 2024
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Rose State College
Associate's in English and Fine Arts (Double Major)
2016 – 2020
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Midwest City High School (MCHS)
high school diploma
2012 – 2016
Honors and awards
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University of Central Oklahoma Dean's Honor Roll - 2022
The Dean's Honor Roll, is a list of those who achieved a 3.5 GPA or better for the semester and no grade lower than a B, and a distinction given to those who achieve the highest academic standards.
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Rose State College Honors Program, Cum Laude - 2020
The Rose State College Honors Program is designed to stimulate and challenge academically talented students. The Rose State College Honors Program is a member of the National Collegiate Honors Council and the Great Plains Honors Council.
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SONIC Foundation Limeades for Learning Scholarship - 2020
Powered by the SONIC Foundation, Limeades for Learning is SONIC’s national initiative to support local public schools across the communities they serve. Since 2009, SONIC has donated more than $26 million to public schools.
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James Axley Creative Writing Award Finalist - 2020
Established in 1994 to honor the memory of Dr. James Axley, a beloved colleague who served as the faculty editor for the Rose State College literary publication, Pegasus, for more than a decade and who also taught creative writing.
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The 15th Street News Top Contributor Award — 2017
The Oklahoma Press Association and OCMA award-winning newspaper provides campus, local, and national news and entertainment, all from a local perspective. This award is in recognition of exceptional contribution to RSC's student publication.
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National Honor Society 2012-2016
The National Honor Society (NHS) membership has been the true mark of student achievement for over 100 years, empowering, championing, and recognizing well-rounded students.
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National Junior Honor Society 2010-2012
The NJHS elevates a school’s commitment to the values of scholarship, service, leadership, character, and citizenship and helps middle-level students develop the knowledge and skills to become well-rounded leaders in their school, community, and beyond.
Goals and interests
- Career goal
After I complete my Bachelor's degree, I hope to obtain my Editing Certificate from the Chicago Graham School in pursuit of a career in manuscript editing. However, working as a substitute teacher in 2022-23 was immensely rewarding and as a result, I may chose to pursue a career in public education.
- Graduate school interests
While a Bachelor's is my current goal I do hope to return to school to study English on the Master's level sometime in the future.
- Outside the classroom
In my spare time, you can find me gushing over books on my blog or leaving reviews on Goodreads! I’m also a writer, painter, mixed-media artist, audiophile, fantasy enthusiast, and gamer.
Experience
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Cox Communications — Customer Retention Agent
Job Description -Respond to call center customer retention calls for all Cox residential services and product lines -Identify and resolves customer issues -Exercise creative negotiation skills to motivate customers to continue using Cox services -Offer additional or upgraded services, while providing a quality customer experience -Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company
Oct 2022 – Jul 2023
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Kelly Education — K-12 and SPED Substitute Teacher for Mid-Del and OKC Schools
Job Description: -Assume duties of the regular District/School classroom teacher promptly and in accordance with school rules. -Implement existing lesson plans in a manner that ensures the integrity of academic time, and motivates students to learn and participate. -Instruct students regarding a variety of classroom topics/courses of instruction, as determined by the School -District’s lesson plan and in accordance with Kelly Services policy. -Assign reasonable tasks and homework to students in accordance with the School District’s lesson plans. -Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students. -Address the various learning styles of students accordingly. Certificates Earned: -Early Childhood Education Training -Cultural Competence and Racial Bias Training -Coronavirus 101 Training -Substitute Educator Training -Classroom Safety -Bloodborne Pathogen Exposure Prevention -Special Education & Paraprofessional Substitute Training
May 2022 – May 2023
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Rose State College | Federal Work Study | RSC@OKC Innovation Station — Front Desk Receptionist
Job Description: -Perform clerical duties such as answering and transferring phone calls and scheduling bookings for the workspace -Maintain a clean, inviting workspace for students, faculty, staff, and clients -Assist clients with tasks such as repositioning elements of the workspace to create an environment conducive to focus and learning, preparing audio and video for slideshows and troubleshooting displays as necessary -Elevate marketing strategy by designing flyers and slideshows that advertise the co-working space to passersby both curbside and inside the building
Sep 2018 – Jan 2019
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Rose State College | Federal Work Study | 15th Street News — Journalist/ Staff Writer
Job Description: -Write content for various external and internal clients such as press releases, online blogs, social media posts -Research, develop, write and produce timely and relevant news stories and engaging feature articles -Pitch story topics and event ideas to the editor in chief and staff during newsroom meetings -Edit digital and print articles to ensure accuracy, clarity, and brevity as well as adherence to AP style standards -Participate and assist in team-building activities with the newsroom staff such as lock-ins and festive holiday parties
Mar 2017 – May 2020
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Payton Hayes Writing & Editing Services| Freelance Book Editing and Content Creation — Self-employed Freelance Proofreader and Copyeditor
-Design and develop my own website via Squarespace, showcasing my services, artwork, and editorial blog -Establish a modest clientele by offering sample edits and exercising my interpersonal and editing skills -Successfully increase site traffic by 228% and passive revenue by 12% between 2018 and 2019 by consistently producing engaging, actionable content for a niche audience all while I was working and attending school full-time
Dec 2016 – Jul 2023
Volunteering
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While attending high school, I volunteered with Whiz Kids at my local church every Monday afternoon. While I don't subscribe to organized religion anymore, I was very involved with the church as a teenager and volunteered every summer with vacation bible school. For me, it wasn't about the faith or the religious practice; it was about the children. I always had so much fun helping with VBS and Whiz Kids. During my volunteer time at Whiz Kids, I helped children in grades 2nd-5th grade practice reading, comprehension, and communication skills by listening to students read aloud and coaching them on reading, pronunciation, spelling, and definition. When we were done with our reading practice, we'd practice social skills with fun, interactive games, complete homework, or study subjects that needed extra tutoring. Whiz Kids is working to reduce the opportunity gap for students through one-on-one mentorship and literacy support. We help students learn to read, so they can read to learn. For over 25 years, our program has focused on serving the whole child: academically, emotionally, spiritually and physically. Whiz Kids is a faith-based, one-on-one volunteer tutoring and mentoring program that cares for students in first through fourth grade, by providing a space for them to be known, loved and nurtured, just as they are. Whiz Kids is caring for students who are reading below grade level, navigating inequitable systems and circumstances, and could benefit most from a mentor relationship with a compassionate adult. During the 2021-2022 school year, we saw Whiz Kids increase their reading scores by an average of 82%.
Whiz Kids
Jun 2012 – Aug 2020
Languages
- English (US) Advanced
- Spanish Beginner
Additional information
Organizations
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University of Central Oklahoma (opens in a new tab)
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Rose State College (opens in a new tab)
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Rose State Media Group (opens in a new tab)
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UCO International Student Council (opens in a new tab)
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UCO Wildlife Society Student Chapter (opens in a new tab)
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UCO Student Transformative Learning Record (STLR) (opens in a new tab)
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UCO Student Engagement (opens in a new tab)
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UCO Student Alliance for Equality (opens in a new tab)
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UCO Leaders of Tomorrow (opens in a new tab)
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UCO Community Engagement (opens in a new tab)
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English Society at UCO (opens in a new tab)
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Language Society at UCO (opens in a new tab)
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Golden Ponies Creative Writers Guild at UCO (opens in a new tab)
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The Editorial Freelancer's Association (EFA) (opens in a new tab)
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ELT - Publishing Professionals (opens in a new tab)
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The Society of Children’s Book Writers and Illustrators (SCBWI) (opens in a new tab)
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The Alliance of Independent Authors (opens in a new tab)
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The Society of Authors (opens in a new tab)
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The Christian PEN: Proofreaders and Editors Network (opens in a new tab)
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The Honor Society (opens in a new tab)
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Pegasus Literary Journal (opens in a new tab)
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The National Honor Society (NHS) (opens in a new tab)
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The National Junior Honor Society (NJHS) (opens in a new tab)
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Kelly Education (opens in a new tab)
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Edustaff (opens in a new tab)
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Whiz Kids (opens in a new tab)
