Honor Society® member
Shuntele Carroll
Security Account Manager at Securitas Security Services • Managed security service teams providing services to Verizon Wireless Regional Headquarters and various locations throughout the U.S. to include client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of standard operating procedures, staffing, scheduling, supervision, new hire on-boarding, and training • Performed duties as the site Human Resources liaison which included recruitment; employee training and development; interviewing potential candidates; development and monitoring of human capital policies ensuring punctuality and skills development of team members; managed payroll and benefits elections with exceptional attention to detail for site employees; and documented the performance of personnel within the organization through the use of performance appraisals • Oversaw staff timekeeping entries through Human Resources Management payroll software • • Displayed impeccable Interpersonal Skills and confidentiality, while serving as employees first point of contact for all questions and concerns • Utilized interpersonal skills to influence workforce to seek individual professional development opportunities • Conducted proactive client specific assessments and surveys along with program evaluations and research to ensure company policy and regulation compliance • Conducted monthly audits to identify and analyze potential problems areas related to staff safety, staff strength and weaknesses utilizing the Strengths, Weaknesses, Opportunities and Threats (SWOT) strategic analysis technique • Exhibited self-management and flexibility through the answering of after-hours and weekend calls for assistance from evening and night shift employees • Influenced and facilitated a work environment that encouraged and rewarded teamwork • Created training environment for employees that was conducive to teamwork and continuous learning • Applied stress management techniques in a fast paced ever changing agency environment • Established team goals and team member performance criteria to improve efficiency and effectiveness of evaluations and auditing • Developed written reports and conducted briefings on sensitive accountability audit findings addressed to higher-level executives and human resources personnel • Interpreted new agency authoritative polices to communicate with staff employees •Facilitated tasks within integrated and self-managed work teams which included members from outside organizations and sections with the focus of job enrichment • Led and participated in special projects including cross-functional teams • Assisted in the administration of contract budgeting to ensure maximum production through targeted workforce acquisition, management, and company-wide optimization • Developed location and site specific training manuals and emergency procedures for employees • Experienced with Human Resource Information Systems to include People Soft • Authorized expenditures with the upmost integrity including uniforms, training, equipment, and supplies • Accountable as the key point of contact for the delivery of high quality services along with providing status updates to high-level agency executives through both written and verbal communication • Proactively initiated corrective actions as required by employee audit results • Provided training to new employees on site-specific responsibilities • Maintained the confidentiality of all sensitive employee and agency information • Composed and updated agency job descriptions to ensure optimal workforce acquisition • Continually assessed the performance of employees while recommending re-training/performance enhancement or replacement of personnel as necessary •Acted as Subject Matter Expert for agency Standard Operating Procedures (SOP) and Emergency Operations Procedures (EOP) •Remained flexible by providing weekend/after-hours employee training and development for weekend and evening shift employees
- Interdisciplinary Studies
- Class of 2021
- Bryant, Arkansas
Member since August 2020
About
My name is Shuntele Carroll and I am a non-traditional student at the University of Arkansas at Little Rock and a military spouse of a disabled United States Air Force Veteran. I am a Junior classifying, Interdisciplinary Studies major, with concentrations in Human Resources Management, Sociology, and Developmental Psychology. I am a highly-focused, results driven individual with proven leadership and determination qualities. My higher educational journey is not typical. I re-entered the collegiate world, roughly after twenty years, post high school. My collegiate path has not been easy, but I will continue my journey to success.
In my professional capacity, I am an experienced Account Manager and Human Resources Liaison leveraging over 10 + years of delivering success through the development and execution of strategic planning and analysis, within my professional career as an Account Manager. My skills include, personnel management, human resources acumen, and trend analysis with the ability to provide decisive leadership, exemplary management, and informed guidance.
My immediate career goal is to become a Human Resources Specialist within the federal government. As a spouse of a disabled veteran, I am driven to assist and honor the men and women who are America’s Veterans. My long-term career goal is to develop and startup a nonprofit organization to help displaced veterans find valuable employment.
Education
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University of Arkansas at Little Rock
Interdisciplinary Studies
2019 – 2021
Honors and awards
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Chancellor and Dean’s list
Awarded in Spring of 2019-Summer-2020
Goals and interests
- Career goal
My intended job path is to become a Human Resources Specialist within the federal government.
- Graduate school interests
I will be pursuing my graduate degree in Business Management at the University of Arkansas at Little Rock
- Outside the classroom
My hobbies are traveling, bike riding, and learning new skills.
Experience
-
Security Account Manager
Securitas Security Services • Managed security service teams providing services to Verizon Wireless Regional Headquarters and various locations throughout the U.S. to include client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of standard operating procedures, staffing, scheduling, supervision, new hire on-boarding, and training • Performed duties as the site Human Resources liaison which included recruitment; employee training and development; interviewing potential candidates; development and monitoring of human capital policies ensuring punctuality and skills development of team members; managed payroll and benefits elections with exceptional attention to detail for site employees; and documented the performance of personnel within the organization through the use of performance appraisals • Oversaw staff timekeeping entries through Human Resources Management payroll software • • Displayed impeccable Interpersonal Skills and confidentiality, while serving as employees first point of contact for all questions and concerns • Utilized interpersonal skills to influence workforce to seek individual professional development opportunities • Conducted proactive client specific assessments and surveys along with program evaluations and research to ensure company policy and regulation compliance • Conducted monthly audits to identify and analyze potential problems areas related to staff safety, staff strength and weaknesses utilizing the Strengths, Weaknesses, Opportunities and Threats (SWOT) strategic analysis technique • Exhibited self-management and flexibility through the answering of after-hours and weekend calls for assistance from evening and night shift employees • Influenced and facilitated a work environment that encouraged and rewarded teamwork • Created training environment for employees that was conducive to teamwork and continuous learning • Applied stress management techniques in a fast paced ever changing agency environment • Established team goals and team member performance criteria to improve efficiency and effectiveness of evaluations and auditing • Developed written reports and conducted briefings on sensitive accountability audit findings addressed to higher-level executives and human resources personnel • Interpreted new agency authoritative polices to communicate with staff employees •Facilitated tasks within integrated and self-managed work teams which included members from outside organizations and sections with the focus of job enrichment • Led and participated in special projects including cross-functional teams • Assisted in the administration of contract budgeting to ensure maximum production through targeted workforce acquisition, management, and company-wide optimization • Developed location and site specific training manuals and emergency procedures for employees • Experienced with Human Resource Information Systems to include People Soft • Authorized expenditures with the upmost integrity including uniforms, training, equipment, and supplies • Accountable as the key point of contact for the delivery of high quality services along with providing status updates to high-level agency executives through both written and verbal communication • Proactively initiated corrective actions as required by employee audit results • Provided training to new employees on site-specific responsibilities • Maintained the confidentiality of all sensitive employee and agency information • Composed and updated agency job descriptions to ensure optimal workforce acquisition • Continually assessed the performance of employees while recommending re-training/performance enhancement or replacement of personnel as necessary •Acted as Subject Matter Expert for agency Standard Operating Procedures (SOP) and Emergency Operations Procedures (EOP) •Remained flexible by providing weekend/after-hours employee training and development for weekend and evening shift employees
Jul 2014 – Oct 2018
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Security Account Manager
G4S Secure Solutions • Managed and led security service teams providing services to Verizon Wireless Regional Headquarters and various locations throughout the U.S. to include client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of standard operating procedures, staffing, scheduling, supervision, new hire on-boarding, and training • Performed duties as the site Human Resources/Human Capital liaison which included recruitment; employee training and development; interviewing potential candidates; development and monitoring of human capital policies ensuring punctuality and skills development of team members; managed payroll and benefits elections with exceptional attention to detail for site employees; and documented the performance of personnel within the organization through the use of performance appraisals • Utilized the U.S. Department of Labor’s O*Net Online (Occupational Information Network) database providing job analysis for creating job descriptions and specifications to ensure optimal workforce acquisition • Oversaw staff timekeeping entries through Human Resources Management payroll software • Displayed impeccable Interpersonal Skills and confidentiality, while serving as employees first point of contact for all questions and concerns • Utilized interpersonal skills to influence workforce to seek individual professional development opportunities • Conducted proactive client specific assessments and surveys along with program evaluations and research to ensure company policy and regulation compliance • Conducted monthly audits to identify and analyze potential problem areas related to staff safety, strengths and weaknesses utilizing the Strengths, Weaknesses, Opportunities and Threats (SWOT) strategic analysis technique • Exhibited self-management and flexibility through the answering of after-hours and weekend calls for assistance from evening and night shift employees • Influenced and facilitated a work environment that encouraged and rewarded teamwork • Created an engaging training environment for employees that was conducive to teamwork and continuous learning • Applied stress management techniques in a fast paced ever changing agency environment • Established team goals and team member performance criteria to improve efficiency and effectiveness of evaluation and auditing • Developed written reports and conducted briefings on sensitive accountability audit findings addressed to higher-level executives and client human resources personnel • Interpreted new agency authoritative polices to communicate with staff employees • Facilitated tasks within integrated and self-managed work teams which included members from outside organizations and sections with the focus of job enrichment • Led and participated in special projects including cross-functional teams • Assisted in the administration of contract budgeting to ensure maximum production through targeted workforce acquisition, management, and company-wide optimization • Developed location and site specific training manuals and emergency procedures for employees • Authorized expenditures with the upmost integrity including uniforms, training, equipment, and supplies • Accountable as the key point of contact for the delivery of high quality services along with providing status updates to high-level agency executives through both written and verbal communication • Proactively initiated corrective actions as required by employee audit results • Provided training to new employees on site-specific responsibilities • Maintained the confidentiality of all sensitive employee and agency information • Continually assessed the performance of employees while recommending re-training/performance enhancement or replacement of personnel as necessary • Acted as Subject Matter Expert for agency Standard Operating Procedures (SOP) and Emergency Operations Procedures (EOP) • Remained flexible by providing weekend/after-hours employee training and development for weekend and evening shift employees • Experienced with applying Human Resources management rules, regulations, and policies applicable to the agency Human Resources program • Advised upper-level management officials on agency human resources program areas such as recruitment and staffing, payroll operations, performance management, employee relations, and benefits
Jan 2007 – Jul 2014
Languages
- English (US) Advanced
Additional information
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