Honor Society® member
Shyann Frazier
Operations agent at I conducted daily system checks to ensure proper functioning, managed claims processing for employee benefits packages, and ensured compliance with company policies and procedures. • I communicated with insurance representatives, assisted in billing activities, and processed insurance claims. "Reviewed patient insurance information for accuracy, verified medical codes using ICD-10, and based payment/denials on established criteria for claim processing." • Compiled and processed billing data using software. I stayed current with healthcare reimbursement policies. Generated reports to track insurance payments. • Researched discrepancies between billed charges and payments received from insurance companies or other third-party payers. Followed up on unpaid claims with insurance companies or other third-party payers by phone or written correspondence. • Assisted with collections, including contacting patients to collect past due balances, and ensured compliance with HIPAA guidelines for handling confidential patient information.
- Psychology/criminal Justice
- Class of 2025
- pineville, LA
Member since June 2024
About
I am currently pursuing a Bachelor of Science degree in Psychology Along with Criminal Justice I am a double major with a specific focus on mental health and clinical psychology. Psychology is my major, and I am deeply passionate about understanding the complexities of the human mind and how it relates to mental well-being.
In addition to my major, I have chosen Criminal Justice as my minor. I believe that studying both disciplines will provide me with a well-rounded perspective on the intersection of mental health and the criminal justice system. This combination allows me to explore the challenges individuals face within these realms and work towards creating a more inclusive and supportive society.
By specializing in mental health within the field of psychology, I aspire to become a clinical psychologist and make a positive impact on the lives of individuals. I am dedicated to helping others and providing them with the necessary support to overcome mental health challenges. My goal is to contribute to the betterment of society by promoting mental well-being and advocating for equal access to mental health resources.
Through my studies, I aim to develop a deep understanding of human behavior, psychological assessment techniques, and evidence-based interventions. I am enthusiastic about acquiring the knowledge and skills needed to provide effective therapeutic support to individuals in need.
Overall, my pursuit of a B.S. degree in Psychology with a focus on mental health and clinical psychology, alongside my minor in Criminal Justice, reflects my commitment to making a difference in the lives of others. I am dedicated to creating a more compassionate and understanding society where mental health is prioritized and individuals receive the support they deserve.
Education
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Upper Iowa University
Psychology and Criminal justice
2024 – Present
Goals and interests
- Career goal
I am pursuing a Bachelor's Degree in Psychology with a specific focus on mental health because I am deeply driven by my desire to become a clinical psychologist. My ultimate goal is to make a profound difference in the lives of individuals, not only within my own family but also in the lives of countless others. Helping people has always been my true passion, and I find immense fulfillment in supporting and empowering those who are struggling.
Recognizing the interconnectedness between mental health and the criminal justice system, I have also chosen to double major in Criminal Justice. By studying both disciplines, I aim to bridge the gap and address the complex issues that individuals face within these realms. I believe that everyone deserves access to quality mental health care and a fair and just society. Through my studies and future work as a clinical psychologist, I hope to break down barriers, challenge stigmas, and provide a voice for those who may feel unheard.
Attending Southern New Hampshire University has provided me with a supportive and enriching educational environment. With a current GPA of 4.0, I have demonstrated my dedication and commitment to my academic journey. The university's emphasis on experiential learning and its diverse range of resources have allowed me to broaden my knowledge and develop valuable skills that will be essential in my future career.
I am inspired to embark on a journey of compassion, empathy, and resilience. Together, let us strive to build a world where mental health is prioritized, justice is served, and every individual is given the opportunity to thrive. I am confident that with my academic achievements, my passion for making a difference, and my unwavering dedication, I will be able to create meaningful change and contribute to the betterment of society as a whole.
- Graduate school interests
1. I am dedicated to focusing on mental health in clinical psychology. Pursuing a graduate degree in clinical psychology is my natural next step. This program will provide advanced training in psychological assessment, diagnosis, and evidence-based interventions for individuals with mental health concerns.
2. Forensic Psychology: Given my interest in criminal justice, This field, which combines knowledge from psychology and law to understand the intersection of psychology and the legal system, could greatly benefit my unique perspective and skills. It involves working with individuals in the criminal justice system, such as offenders, victims, and witnesses.
3. Counseling Psychology: I am interested in providing therapeutic support to individuals with mental health concerns; a graduate program in counseling psychology could be a good fit. This field focuses on helping individuals improve their well-being and cope with various life challenges through counseling and psychotherapy.
4. Minor criminal Justice: Building on my minor in Criminal Justice, I am pursuing a graduate degree in Criminal justice. My undergraduate degree will provide me with a solid foundation, and a graduate degree in this field would further enhance my understanding of the causes and consequences of crime and the effectiveness of criminal justice policies and interventions. It involves studying criminal behavior, victimology, and the social factors contributing to crime.
Experience
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Operations agent
I conducted daily system checks to ensure proper functioning, managed claims processing for employee benefits packages, and ensured compliance with company policies and procedures. • I communicated with insurance representatives, assisted in billing activities, and processed insurance claims. "Reviewed patient insurance information for accuracy, verified medical codes using ICD-10, and based payment/denials on established criteria for claim processing." • Compiled and processed billing data using software. I stayed current with healthcare reimbursement policies. Generated reports to track insurance payments. • Researched discrepancies between billed charges and payments received from insurance companies or other third-party payers. Followed up on unpaid claims with insurance companies or other third-party payers by phone or written correspondence. • Assisted with collections, including contacting patients to collect past due balances, and ensured compliance with HIPAA guidelines for handling confidential patient information.
Oct 2023 – Aug 2024
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SENIOR EXPERIENCE SPECIALIST
Conveyed customer needs and preferences to design and production departments. Addressed complex concerns and developed successful resolutions that met business requirements and patient needs. Worked effectively in a cross-functional, fast-paced environment to complete daily tasks. Measured and evaluated patient and employee satisfaction to identify areas for improvement. Managed delegated tasks. Demonstrated self-reliance by meeting and exceeding workflow needs. Enhanced customer satisfaction by finding creative solutions to problems. Refilled medications, provided insights into over-the-counter products, and verified insurance benefits. Inspected medication storage locations to monitor expiration dates and maintain inventory levels. Created new patient profiles and updated demographics, allergies, and medications in pharmacy computer systems. Processed medication orders under the supervision of a pharmacist. Supported the pharmacist in managing a high volume of prescriptions and addressed patient inquiries. Collaborated with peers, technicians, and pharmacists to prioritize and fulfill orders. Arranged prescription transfers to other pharmacies. Alerted patients to potential side effects and allergies related to prescribed medications. Verified prescriptions, drug labels, documents, and packaging. Refined inventory management procedures to minimize overhead, backorders, and overstock. Dispensed medicines to patients following pharmacist orders. Promptly responded to voicemails from healthcare providers and customers. Welcomed patients and addressed questions about personal medications or over-the-counter pharmacy products. Ordered out-of-stock medications, ensuring patients received their prescriptions promptly. Processed written prescriptions and patient refill requests, ensuring complete and accurate information. Independently resolved a variety of routine and complex issues.
Sep 2021 – Aug 2023
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CONTACT CENTER REPRESENTATIVE
I managed over 150 daily patient email and telephone interactions, maintained a calm and friendly demeanor with upset customers, organized documents for insurance claims, scheduled cleanings and dental appointments, and addressed all administrative needs of the medical practice.
Jun 2017 – Oct 2019
Languages
- English (US) Advanced
