Honor Society® member
Simone Ragbeer
Marketing Delivery Associate at Lowes ⧫ Performs data management through data mining and analysis while executing day-to-day processes related to the area of responsibility. ⧫ Deliver cost-efficient results while managing multiple tasks with competing deadlines in a fast-paced environment. ⧫ Maintains continuous dialogue with 3PL vendor partners to address and resolve claims and complaints received regarding home delivery experience. ⧫ Performs forecasting, development, and implementation of process improvement opportunities on projects. ⧫ Performs analysis in support of requested business and systemic enhancements, resulting in cost savings. ⧫ Works cooperatively with others to accomplish tasks and common delivery objectives. ⧫ Applies knowledge of Home Delivery Operations and Call Center processes to manage and improve operations. ⧫ Provide real-time training to Marketing Delivery Associates, including new Associates. ⧫ Team Processing Captain
- supply chain management
- Class of 2024
- Stockbridge, GA
Member since September 2023
Education
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Clayton State University
Supply Chain Management
2021 – 2024
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University College of the Commonwealth
Business Administration
2005 – 2009
Goals and interests
- Graduate school interests
Supply Chain Round Table
Experience
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Marketing Delivery Associate
Lowes ⧫ Performs data management through data mining and analysis while executing day-to-day processes related to the area of responsibility. ⧫ Deliver cost-efficient results while managing multiple tasks with competing deadlines in a fast-paced environment. ⧫ Maintains continuous dialogue with 3PL vendor partners to address and resolve claims and complaints received regarding home delivery experience. ⧫ Performs forecasting, development, and implementation of process improvement opportunities on projects. ⧫ Performs analysis in support of requested business and systemic enhancements, resulting in cost savings. ⧫ Works cooperatively with others to accomplish tasks and common delivery objectives. ⧫ Applies knowledge of Home Delivery Operations and Call Center processes to manage and improve operations. ⧫ Provide real-time training to Marketing Delivery Associates, including new Associates. ⧫ Team Processing Captain
Aug 2020 – Feb 2024
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Accounts Resolution Representative
Ackerman Security System ⧫ Managed daily subscriber inquiries ⧫ Processed credits, payments, accounts receivable, and accounts payable and reduced attrition ⧫ Created operating efficiencies and resolved billing queries ⧫ Identified and implemented new methods in account resolution. ⧫ Resolved customer complaints via phone or email. ⧫ Managed inbound and outbound calls ⧫ Cancel or upgrade accounts and assist with placement of orders, refunds, or exchanges. ⧫ Greet customers warmly and ascertain the problem ⧫ Managed and oversaw warehouse inventory and conducted physical inventory count ⧫ Prepared, managed, and maintained orders and re-orders for shipment and inventory of shipped items ⧫ Scheduled inbound and outbound freight ⧫ Developed improved warehouse procedures, protocols, and operations
Sep 2018 – Jul 2020
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Purchasing Assistant
Restaurant of Jamaica (KFC) ⧫ Provided excellent customer service while building and maintaining solid relationships with key vendors ⧫ Collaborated with vendors to review purchasing agreements and acted as appointed liaison to better maintain open lines of communications ⧫ Identified key discrepancies between product deliveries, issued purchase orders, and contacted vendors ⧫ Ensured all supply chain partners worked as effectively and efficiently as possible to provide improved operational workflow ⧫ Communicated regularly with clients and responded to specific requests
Sep 2017 – May 2018
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controller
Tropical Battery Company ⧫ Analyzed and researched customer’s profiles, payment patterns, and credit risk ⧫ Administer the distribution center section of vendor non-compliance ⧫ Disseminated monthly reports on account receivables ⧫ Coordinated daily posts of sales batches and processed correction and adjustment journal entries ⧫ Implemented control measures to help eliminate discrepancies between inventory and accounting fraud within branches and among sales representatives ⧫ Managed debt collection for all accounts and proactively maintained customer relationships ⧫ Collated data from files for debt collection agencies ⧫ Developed a more effective strategy to manage and balance collections and stock, which assisted in maintaining the integrity and accuracy of the stock management system ⧫ Managed monthly inventory and stock count ⧫ Compiled and analyzed daily sales and inventory into organized, comprehensive monthly reports ⧫ Successfully managed all assigned accounts and branch networks for the availability of products
Apr 2010 – May 2017
Languages
- English (UK) Advanced
