Traci Davis

Dynamic and results-oriented professional with extensive experience in customer service, collections, and cybersecurity. Proven track record at Startek (National Grid) managing overdue accounts with a strategic approach, achieving a 90% positive customer feedback rating. Demonstrated ability to enhance customer satisfaction and operational efficiency in a remote setting as a Customer Service Agent for Live Ops (Nike). Currently enriching technical and analytical skills through a rigorous Cybersecurity program at Southern New Hampshire University, with an expected completion date of 02/2024. Skilled in troubleshooting, network security, and regulatory compliance, with a strong foundation in communication, negotiation, and problem-solving. Recognized for developing and implementing effective collections policies and customer service strategies. Holds Google Data Analytics and IT Support Professional Certificates, underscoring a commitment to continuous learning and professional development.