Mario Booker

Currently, I work at CH Robinson Worldwide as a Transportation Sales and Account Manager where I manage a Multi-Million dollar portfolio of some of the leading manufacturing firms in the automotive industry. In this role, I manage customers, the operation teams for portfolio customers and internal branch network relationships. I assist with AR monitoring and resolutions, attend both internal and external customer meetings, conduct plant visits, and perform Quarterly Business Reviews (QBR). My position allows me to maintain, foster and grow connections and relationships with local and corporate discussion makers in my customer’s organization. My primary goals are customer retention, relationship building, portfolio expansion, sales growth, team management, upward revenue progression and overall CHR experience for the client. Additionally, daily problem resolution with appropriate corrective action plans applied and various mode optimization to provide cost saving aligned with contractual obligations and fulfillment.
In my previous position as Data Coordinator, I worked closely with our customers and technicians of Sonitrol, where I operated primarily to ensure accuracy in client account updates, technical assistance to our Central Station, operated as Tier 2 technical support for Sonitrol clients, trained Central Station staff on various levels, assisted in product implementation, worked with third party IT vendor for advance technical support, and supported Central Station management with new software deployment. I also oversaw data operations and staff across all three Sonitrol and Solucient Security Markets and provided technical support to field technicians, and operated several Sonitrol based data base platforms.
I am a consummate professional who is both results and goals oriented. I believe that individuals in the customer service industry should labor hard to please the consumer, and to strive not to be good, but to be the best. I believe wholeheartedly in a strong work ethic. I look forward to bring my expertise and experience to your organization.