Galyna Harris

Underwriter

The General Inc. Held responsibility for investigations on policy coverage, which included risk assessments involved in insuring clients, and identification of fraudulent activities. Evaluated and approved applications based on established criteria, and interacted with customers on inquiries, concerns, or policy claims. Key Accomplishments:  Rendered application decisions based on set a criterion  Determined the risk to insure the clients  Conducted investigation and risk assessment for possible fraudulent activities  Evaluated and investigated policy coverage  Collaborated with independent agents to obtain client background information.  Managed telephone inquiries from customers, agents, lienholders, and vendors.  Conducted research, and acquired MVR, CLUE, and NSF credit score reporting.  Assessed policy recommendations from underwriting software.

Nov 2012 – Nov 2017

Ocean Import Assistant Manager

Panalpina Inc. Managed all shipment documentation, ensuring accuracy, and the containment of complete files for new shipments and customer files. Handled busy phone lines and answered direct calls that required customer shipping clearance information, and redirected calls to appropriate parties. Key Accomplishments:  Organized, reviewed, sorted, and filed records for office and administrative teams.  Led cargo tracking on website related to steamship lines and requested further information if needed.  Interacted with customers on shipment clearance, and/or any further required information.

May 2012 – Aug 2012

Air Export Logistics Coordinator

CARGOTRANS & MANTRANS INC., Valley Stream, NY Spearheaded all activities required to track, and document new shipments, in collaboration with overseas agents. Planned cargo routes, created air and ocean shipping quotes, and prepared critical documentation for customs clearance. Managed all bookings with trucking companies, airlines, shipping lines, and FedEx, and communicated with overseas agents. Key Accomplishments:  Interacted with customers, managing inquiries, feedback, concerns, and dissatisfaction.  Built solid professional relationships with customers through critical listening, and researched options for work orders, invoices, and shipments.  Tracked, and researched all orders, schedules, routes, and notified clients of status.  Performed data entry for all customers, offering proactive and immediate customer service for all accounts.  Liaised with shipping companies and vendors, providing scheduling, and generated all relevant documents.  Calculated and reported all transportation costs and filed shipping documents.  Managed expedited delivery services, and organized purchase and delivery materials.