Honor Society® member
Olivia Gordon
Sr. Operations Representative at Bank of America Atlanta, GA - Process direct deposits of checks with accuracy, leading to a 98% error-free rate. - Index documents through data entry, improving client searchability by 30%. - Meet productivity standards consistently, completing tasks 20% faster than the set benchmarks. - Accurately input payment amounts into software applications, reducing errors by 25%. - Ensured proper image capturing of documents, maintaining 100% readability. - Proactively manage risk, leading to a 15% reduction in potential errors. - Execute special match and compare procedures as requested, increasing client satisfaction by 20%.
- Business Administration
- Class of 2024
- USA
Member since November 2022
About
Motivated and results-oriented office professional with a strong commitment to leadership and integrity. Proven ability to collaborate effectively with team members while also excelling in independent work environments. Demonstrates exceptional verbal and written communication skills. Known for being responsible, dependable, and flexible with outstanding time management abilities. Committed to delivering high-quality work, I continuously seek opportunities to expand my IT knowledge and skills, demonstrating a keen enthusiasm for learning and growth.
Education
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Atlanta Metropolitan State college
organizational leadership
2022 – 2024
Honors and awards
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Dean's list
GPA 3.5 or above
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phi theta kappa honor society
Induction
Goals and interests
- Career goal
I have completed my Bachelor's degree in organizational leadership with a concentration in Office Technology.
- Graduate school interests
I am planning to attend UWG, for a Master's degree in Business Administration.
- Outside the classroom
In my spare time, I like to take walks, read, and get into anything I
feel will help me grow personally or professionally.
Experience
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Sr. Operations Representative
Bank of America Atlanta, GA - Process direct deposits of checks with accuracy, leading to a 98% error-free rate. - Index documents through data entry, improving client searchability by 30%. - Meet productivity standards consistently, completing tasks 20% faster than the set benchmarks. - Accurately input payment amounts into software applications, reducing errors by 25%. - Ensured proper image capturing of documents, maintaining 100% readability. - Proactively manage risk, leading to a 15% reduction in potential errors. - Execute special match and compare procedures as requested, increasing client satisfaction by 20%.
Mar 2023 – May 2024
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Title Clerk/ Client Support
Transworld/ Convergent Atlanta, GA - Processed and verified financial and legal documents, finalizing sales deals with 100% accuracy. - Answered customer inquiries courteously, maintaining a 95% satisfaction rate. - Ensured compliance with laws, avoiding legal issues and penalties.
Apr 2021 – Feb 2023
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Candidate Success Representative
Paramount Staffing Atlanta, GA - Managed communication with applicants, resulting in a 90% response rate. - Tracked and reported employment-related data accurately, facilitating data-driven decision-making. - Coordinated with supervisors/trainers for candidate coaching, improving training efficiency by 15%.
Mar 2019 – Apr 2021
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Admissions/ Office Coordinator
Year Up Atlanta, GA - Maintained Salesforce database and customer accounts, ensuring accurate record-keeping. - Coordinated admissions events, increasing event attendance by 25%. - Assisted with administrative support and projects, improving office efficiency by 20%.
Feb 2015 – Oct 2017
Volunteering
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Meal prep, cafeteria clean up, help with pre k classroom. This organization helps low income individuals and families, holistically, to get on their feet.
City of Refurge
Apr 2024
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Donated gently used clothes and shoes.
Soles for Souls
Apr 2024 – May 2024
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Meal prep, box building and packing. 250 boxes packed in 2 hours. This organizations helps with food insecurity.
Meals On Wheels
Mar 2024
Languages
- English (US) Fluent
Additional information
Organizations
