Honor Society® member
Jayson Mejia
bank teller at Wells Fargo-Present Consistency provided the highest level of customer service to customers. Build relationships with every customer by offering a friendly introduction and learning about their financial needs Served as a liaison for personal bankers and managers by submitting referrals, appointments, and client introductions to bankers for customers Offered mobile banking and digital solutions to customers to enhance service experiences. Conducted routine account maintenance as requested by customers. Adhered to Wells Fargo Bank Policies Procedures, and Behavior Frameworks. Processed Consumer and Commercial Deposits, Payments, Check Cashing, Night Drop and Merchant Change Order transactions via Tellerview system. Successfully Served as an ATM Custodian for 3 months which entailed processing atm deposit pulls, adding cash, supplies and conducting routine atm system diagnostics. Executed risk management excellence by following compliance procedures and upholding legal regulations set forth by BSA/AML.
- Leadership
- Class of 2026
- OCALA, FL
Member since November 2024
About
Experienced Bank Teller and Student with a strong belief in integrity and professionalism. Excellent communication skills; interpersonal and business to build and maintain relationships. Proven record of providing quality customer service and risk mitigation to ensure optimal outcomes. Bilingual in English and Spanish.
Education
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UCF
leadership
2024 – 2026
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College of Central Florida
associate of arts
2017 – 2020
Honors and awards
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honor roll
High School
Goals and interests
- Career goal
Cybersecurity Analyst
Risk Analyst
Personal Banker- Graduate school interests
Western Governers University
- Outside the classroom
Swimming
Running
Gym
Reading
Video Games
Experience
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bank teller
Wells Fargo-Present Consistency provided the highest level of customer service to customers. Build relationships with every customer by offering a friendly introduction and learning about their financial needs Served as a liaison for personal bankers and managers by submitting referrals, appointments, and client introductions to bankers for customers Offered mobile banking and digital solutions to customers to enhance service experiences. Conducted routine account maintenance as requested by customers. Adhered to Wells Fargo Bank Policies Procedures, and Behavior Frameworks. Processed Consumer and Commercial Deposits, Payments, Check Cashing, Night Drop and Merchant Change Order transactions via Tellerview system. Successfully Served as an ATM Custodian for 3 months which entailed processing atm deposit pulls, adding cash, supplies and conducting routine atm system diagnostics. Executed risk management excellence by following compliance procedures and upholding legal regulations set forth by BSA/AML.
Oct 2022 – Mar 2024
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assistant manager
• Supported associates by verifying and approving transactions through Over Teller Authorization, and Check Verification Procedures. • Ensure proper documentation underwriting is complete, and regulatory reporting is performed according to company policy and legal guidelines set forth by OFAC, and Bank Secrecy Act. • Ensure operational and compliance requirements are being met by all employees, and all security procedures are being followed. • Ensured all required levels of outbound phone calls and debt collection appointments were completed and properly executed in accordance with company and legal regulations. • Managed customer relationships and educated customers on Azulos Bank Accounts. • Identified and reported possible fraudulent and suspicious activity through the proper channels. • Educated team members on identifying and reporting any possible fraudulent or suspicious activity and ways in which such activity should be reported. • Assisted associates with troubleshooting any issues that require special handling and functioned as a resource in resolving conflicts. • Consistently replenished and balanced cash drawers, ATMs, and Cash Vaults daily as well as periodically throughout the shift by counting proficiently using 1s, 5s, 10s, 20s, 50s, and 100s.
Apr 2021 – Jun 2022
Languages
- English (US) Fluent
- Spanish Fluent
