Accessibility & Getting Assistance
Honor Society® Member Services
Get assistance.
Contact Honor Society® Member Services for help with applications, documents, or account access. No sign-in is needed to email or call.
Email: [email protected]
Call: 1 (866) 313-6311
Phone hours: Monday–Friday, 9 a.m.–5 p.m. Eastern Time. Closed weekends and holidays.
If the support form is difficult to use, email us directly. Tell us what you are trying to do and how you would like us to respond.
Get assistance with your next step
You do not need to identify a technical problem before contacting us. A short description of what is preventing you from continuing is enough to start.
Scholarship applications and other forms
If you cannot read instructions, enter information, upload a file, or submit a form, send the page link, the application or program name, and the step where you became blocked. Ask Member Services about assistance or an alternative way to complete that step.
Include any deadline, especially if it is approaching or passed while you were unable to continue. Explain when the barrier occurred so the team can review your situation.
Documents, certificates and written information
If a PDF, certificate, image, or other document is difficult to use, send its title or link and describe the information you need. Ask about a readable text version, an accessible electronic copy, or help reviewing the content. Let us know which format would work for you.
Signing in and accessing your account
For a forgotten password, use the password reset page. If that page is inaccessible, or you need help reaching account information, benefits, or membership settings, contact Member Services directly. Include the email associated with your account if you have one.
Do not send your password, one-time security codes, or full payment card details.
How we use EqualWeb
Honor Society® uses EqualWeb accessibility technology on HonorSociety.org. The accessibility menu provides user-controlled tools intended to help with reading and navigating website content.
Look for the accessibility control on the page to explore the options available in the menu. The tools shown can depend on the configuration and the page you are using. You can also use your browser’s zoom controls and your preferred assistive technology.
You do not need to activate EqualWeb or try its settings before asking us for assistance. If the control does not appear, will not open, or does not resolve a barrier, email or call Member Services.
Accessibility tools are one part of improving access. They do not, by themselves, establish that an entire website conforms to accessibility standards.
Our commitment and accessibility goal
Honor Society® is committed to helping people with disabilities access information and participate in our programs and services. Clear information, usable digital experiences, and a direct way to request help support that commitment.
Our accessibility goal is to work toward the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines address how people perceive information, navigate interfaces, understand content, and use assistive technologies.
Our approach includes EqualWeb technology on the main website, published email and telephone support, and a support request form. This page explains how to use those channels when an access barrier affects you.
WCAG 2.2 AA is an improvement goal. This statement does not assert full website conformance or an independent accessibility certification.
Coverage and current limitations
This page explains how to request assistance with HonorSociety.org and Honor Society services. The following limits can affect how you reach us or use accessibility tools:
- Support form: the online form currently marks a phone number as required. If that prevents you from using the form, email [email protected] instead.
- Phone availability: telephone support is available during the hours listed above. You can send an email or support request outside those hours for review during business hours.
- Separate websites and services: the Help Center, store, career tools, and other linked services operate in separate systems. EqualWeb settings on the main website may not carry over to those services.
- Downloads and embedded content: website display settings do not necessarily change a downloaded document or content supplied through an embedded service. Request help with the specific document or feature.
- Tool loading: the EqualWeb menu depends on a browser script loading. If it is unavailable, you can still use the direct email address and telephone number on this page.
If a linked service or document creates a barrier, share its name and link with Member Services. Describe what you need to accomplish so the team can discuss next steps.
Report an accessibility barrier
Email [email protected] or submit a support request. A subject such as “Accessibility assistance” can help explain your request. Include whatever you can from the list below:
- The page address, document title, or service you were using.
- What you were trying to do and what prevented you from continuing.
- Your preferred reply method and the contact details needed to reach you.
- Any application deadline or other time-sensitive information.
- Your browser, device, or assistive technology, if known. A screenshot is optional.
You can describe the barrier without including a diagnosis or medical records. Please avoid sending sensitive personal information that is not needed to explain the issue. Read our Privacy Policy for information about how we handle personal information.
What to expect: most support requests receive a reply within one business day, although response times vary with request volume. A first reply is not a guarantee that a technical fix or an alternative format will be completed within that time.
If the issue remains unresolved: reply to your existing support email, or contact Member Services again with the ticket number if you have one. State that the accessibility barrier is still preventing you from continuing and ask for further review.
Common questions
Do I have to sign in or be a member to ask for accessibility help?
No sign-in is needed to email or call Member Services. If your request concerns an existing account, include the account email address so the team can locate it.
Can I ask for help if I cannot use the online form?
Yes. Email [email protected] directly, or call 1 (866) 313-6311 during the phone hours shown above.
Can I request a different document format or an alternative application method?
Yes. Describe the document or application step and the format or assistance you need. Contact Member Services to discuss an appropriate way to proceed; do not send passwords or full payment card details.
Do I need to use EqualWeb to request assistance?
No. You may contact Member Services directly, whether or not you use EqualWeb or another accessibility tool.
Tell us where you need help.
An application, a document, or an account issue should have a clear next step. Contact Member Services and describe what you need to do.
Published by Honor Society® at HonorSociety.org.
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