Honor Society® member
Angelene Cook
Program Assistant - Family Health International 360 at Duties included: • Completes administrative tasks in support of core project operations, • Assists in monitoring, tracking, and reporting using the program’s online system, • Supports the procurement of goods and services of other program logistics for participants and consultants.
- University of Texas Rio Grande Valley
- Public Administration
- Class of 2023
- TX
Member since December 2022
About
Knowledgeable and dedicated professional with experience in the administrative industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality,
speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for
developing relationships, cultivating partnerships, and growing businesses.
Education
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University of Texas Rio Grande Valley
Public Administration
2020 – 2023
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Texas A&M University - Corpus Christi
Criminal Justice
2017 – 2019
Goals and interests
- Career goal
My Career path is:
• Program Assistant
• Program Officer
• Project Manager
• Associate Director
• Director- Graduate school interests
I am currently enrolled in a Master's of Public Administration program.
- Outside the classroom
In my free time, I enjoy to read, bike, go for scenic walks, and socialize.
Experience
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Program Assistant - Family Health International 360
Duties included: • Completes administrative tasks in support of core project operations, • Assists in monitoring, tracking, and reporting using the program’s online system, • Supports the procurement of goods and services of other program logistics for participants and consultants.
Mar 2022 – Dec 2023
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Customer Service Representative - Public Consulting Group
Duties included: • Respond to Inbound/Outbound Call Inquiries, • Perform support ticket transaction resolution tasks and administrative functions, and Data entry and update payroll; accounts payable account information as assigned. • Maintain Effective Working Relationship with Financial Operations Center (FOC) Staff.
Mar 2021 – Mar 2022
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Customer Service Representative - PSCU Fraud
Duties included: • Respond to Inbound/Outbound calls to verify security with Credit Union Members, • Verify card activity belongs to members, • Completing fraud reports and closing the member's card.
Oct 2020 – May 2021
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Barista Trainer - Starbucks
Duties included: • Customized training strategies based on individual barista knowledge, experience, and strengths. Learned new drinks and procedures first, and • Instructed all team members on how to properly complete each, • Recommended products based on solid understanding of individual customer needs and preferences
Aug 2019 – Oct 2020
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Office Assistant - Texas A&M University - Corpus Christi
Duties included: • Providing excellent customer service intaking and distributing keys, • Producing high-quality documents, spreadsheets, and presentations for internal and customer-facing needs for Security Services • Completed clerical tasks such as filing, copying, and distributing mail.
Jun 2019 – Dec 2019
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First Year Student Mentor
Duties included: • Assist first-year students with academic and social transition from high school to college. • Counseled students individually and in group sessions to help promote personal and educational motivation. • Counseled students regarding educational issues such as course and program selection, class scheduling and registration.
Aug 2018 – May 2019
Languages
- Spanish Fluent
