Charles Jackson

30 years of Senior level Naval Leadership. Skilled Manager/Naval Training Officer at two Naval Telecommunication Command supporting 400 military and civilian personnel. Supervision of various military command posts. Dynamic people skills personnel professional that is customer-focused. Skillful in identifying and resolving technical issues and developing successful strategies for resolving problems and is adept in multi-tasking. Knowledgeable in specialized training in Information Systems and Assurance, Policy and Plans, Operations Management, Information Systems Administration and Security Management Systems Troubleshooting and Repairs. Ensure regulatory compliance, maintain accreditation, and conduct internal audits to sustain superior information security management Co-Authored procedures and directives, and development of policies and procedures in support of operations in Information Assurance, Security,

DoD IT Technician that is 8570, IAT II compliant with over 10 years of in-depth experience IT Customer Support and Help Desk Technician tier I, II, III. Result orientated and highly talented Help Desk Manager and Systems Analyst with Security+, MCDST, and MCP certifications. Expert ability to identify, developed, and implements best-in-class mission critical systems and infrastructure with specialized knowledge of network security in classified environments. Has a rare plurality of skills in product expertise, cost-saving service delivery, and outstanding client experience. Technical talent and analytical ability encompassing desktop support, voice and data networks, applications support, web technologies and IT security transferable across industries. Knowledgeable of maintaining System Hardening Procedures, Group Policies, Patch Management, Configuration Baseline, Mitigating Security Threats, Establishing Application Security, and Server Harding Best Practices and Systems Security Threats. Extensive background based on in-depth formal training, relevant certifications. Proven ability to organize teams and resolve problems in high-stress situations promptly and effectively despite any limitations.

An aggressive and resourceful architect who completes various complex projects. Has a clear understanding of desktop and mobile communications and leveraging technology to create real business value. Astute leadership skills, organizational, and multi-tasking abilities that signifies a visionary leader that get results. 10 Years of accomplished technical and analytical service desk support. Trained over 500 military and civilian personnel training focused on providing across the board customer service. Articulated training requirements to Senior Staff Leaders and Program Managers to ensure Services Improvements aligning to Critical Success Factors.