Texas General Land Office Provides technical assistance, administration and support for applications, deployments and hardware by collaborating with customers and providing end-to-end technical solutions. Provides service desk support by fielding incoming telephone, email and walk-up help requests from end users. Details, records, documents and tracks all pertinent end user information, problems, troubleshooting steps, successful and unsuccessful decisions made, and actions taken, through to final resolution in the service desk ticket system. Assists in accounts and rights creation, deletion, and maintenance in a heterogeneous networking environment. Analyzes and tests new or existing procedures, information systems and utility programs for efficiency and effectiveness; recommends and helps to streamline these areas for improvement. Performs asset tracking of all agency information technology related assets in the hardware and software inventory systems. Communicates with Information Systems staff, third-party support and equipment vendors to ensure efficient operation of the agency’s desktop computing environment. Provides training, support, guidance and mentoring to end users and staff on computer and software operation and other issues.

FedEx Supporting multiple software platforms (web services, server, network, and workstations) to resolve deficiencies, strengthen customer relationships with the sharing of knowledge (logistics, international customs requirements, dangerous goods, and technology) processes, and enable our consumers to handle society’s demands in transportation. • Supported over 3500 customer all over the United States • Technical Article Writer for FedEx Knowledge Base System • Tester during the evolution of FedEx Ship Manager Software under Multi-Core Era

California Army National Guard Installs, maintains and troubleshoots signal support equipment and terminal devices; installs, operates and maintains designated radio, wire, cable and data distribution systems; maintain selected electronic devices; performs signal support functions, to include providing technical assistance and training for user owned and operated automated telecommunication computer systems, local area networks and routers; signal communications and support electronic equipment and satellite radio and communications equipment; prepares maintenance and supply requests for unit level signal support; operates and performs PMCS on assigned vehicles; install, operates and performs PMCS on power generators; supervises, installs, maintains and troubleshoots signal support systems and terminal devices, to include radio, wire and battlefield automated systems (BAS); provides technical assistance and unit level training for automation, communication and user owned and operated automated telecommunications computer systems, to include local area networks and routers; signal communications support electronic equipment and satellite radio communications equipment; disseminate information services policy; prepares maintenance and supply requests for unit level signal support; operates and performs PMCS on assigned vehicles; operates and performs PMCS on assigned power generators; plans, supervises and integrates the installation, operation and maintenance of signal support systems, to include radio, wire, cable and battlefield automated systems; plans and provides unit level training for automated telecommunications systems, to include local area networks, wide area networks and routers; signal communications and support electronic equipment; and satellite radio communications equipment; assist in staff supervision of information services; plans, supervises and executes unit level maintenance programs for signal equipment; prepares and integrates signal operations orders and reports; requests maintenance and supply replenishment for signal support operations.