What to Invest In for 2021?
With 20 years experience in the foundation of technology. I can share a few things that are consistent. The consistent under investment of the supporting components due to cost. Let's be honest, when…
Honor Society® member
Clifton Ross
Systems | Business Analyst at Texas General Land Office Provides technical assistance, administration and support for applications, deployments and hardware by collaborating with customers and providing end-to-end technical solutions. Provides service desk support by fielding incoming telephone, email and walk-up help requests from end users. Details, records, documents and tracks all pertinent end user information, problems, troubleshooting steps, successful and unsuccessful decisions made, and actions taken, through to final resolution in the service desk ticket system. Assists in accounts and rights creation, deletion, and maintenance in a heterogeneous networking environment. Analyzes and tests new or existing procedures, information systems and utility programs for efficiency and effectiveness; recommends and helps to streamline these areas for improvement. Performs asset tracking of all agency information technology related assets in the hardware and software inventory systems. Communicates with Information Systems staff, third-party support and equipment vendors to ensure efficient operation of the agency’s desktop computing environment. Provides training, support, guidance and mentoring to end users and staff on computer and software operation and other issues.
- University of Colorado Denver
- Information Systems
- Class of 2021
- Leander, Texas
Member since January 2021
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