Juan Hernandez

Army Veteran pursuing a career with the Department of Veterans Affairs: Volunteering at the Phoenix VA Hospital; Achieved the rank of Sergeant First Class. Accomplished manager, critical thinker, and problem solver. Ability to interpret and search out information, ability to communicate orally and multi-task under stressful situations such as the ER work-study experience. Knowledgeable with the process improvement and root cause analysis. Strong interpersonal skills: active listening, collaboration, problem-solving, conflict resolutions, empathy, adaptability, leadership, mediation, and patience. Acute judgment and understanding of organizational development.