Honor Society® member
Latika Cruz
Surgery Scheduling Coordinator at Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data. Identifies patients in need of financial counseling to ensure appropriate payment of services. Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action. Enters all updates, correction, and changes to scheduled procedures/surgeries. Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling functions. Other duties as assigned.
- Lorain County Community College
- Business Management
- Class of 2022
- Lorain, OH
Member since November 2022
Honors and awards
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honor society
Was inducted in the Honor Society in August 2022
Goals and interests
- Career goal
Owning my own business
- Outside the classroom
Reading, walking, shopping, watching scary movies
Experience
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Surgery Scheduling Coordinator
Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data. Identifies patients in need of financial counseling to ensure appropriate payment of services. Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action. Enters all updates, correction, and changes to scheduled procedures/surgeries. Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling functions. Other duties as assigned.
Jun 2022 – Nov 2022
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Patient Service Specialist
Assigned as a floater in radiology, surgery center, pediatrics, Assist patients with checking in and out at different facilities or offices Validate patients’ insurance for eligibility purposes Schedule appointments and follow-up visits Provide patient documents upon request Supported patients who needed assistance navigating MyChart Portal Complete data entry and data management tasks Run daily report for patients who have radiology services complete, as well as other administrative duties.
Apr 2020 – Jun 2022
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Patient Service Specialist III
Administered patient intake and process registration to support practice operations Obtained and updated demographic data. Schedule and cancel patient appointments Answered and screened incoming telephone calls, take accurate and thorough messages Responded to patient questions, concerns, and courteously refer to the appropriate individual
Sep 2013 – Apr 2020
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Senior Customer Service Agent
Worked with 28 sales professionals covering 4 states (Ohio, Michigan, Kentucky, and Minnesota), responsible for more than 3,800 individual and corporate accounts Supported sales representatives in opening new accounts and upgrading existing service Quickly and effectively solved customer challenges Maintained quality control/satisfaction records, sought ways to improve customer service Responsible for customer communication including status, rate quotes, terms, and issue resolution
Aug 2007 – Jul 2012
Languages
- English (US) Fluent
