Monica Bolanos

M o n i c a E.  B o l a n o s

12655 Dulcinea Pl

Woodbridge, VA  22192

Tel: (703) 398-5367

Email: [email protected]

Summary

Outstanding experience and working knowledge of operational business activity.

Strong motivation and interest in learning.

Fluent in Spanish and English.

Reliable, trustworthy and responsible with strong work ethics.

Exemplary employee with highest standards of job performance and company success.

Professional demeanor with superior customer service etiquette and communication skills.

Excellent supervisory ability with proven leadership qualities and team player spirit.

Over 15 years professional experience in diversified fields.

Employment History

Dr Fernando J. Meza,Vivian Lee and Loken Patel, DMD, PLLC

Front Desk Coordinator Sept 2012- Present, Alexandria, VA

Costumer Services and solving problems.

Schedule Appointments, Checking Insurance, helping patients.

Assist Patients with special needs.

Billing inquiries

Swissport INC, AeroSur Airlines.

Passenger Service Agent –Jan 2012-June 2012 Dulles,VA

Check in passengers for scheduled flights.

Provide ticketing services including upgrades and itinerary changes.

Assist with boarding special needs passengers.

Display excellent customer service skills in helping passengers

Friendly Green Lawn Care Company

Executive Assistant- June 2011- Jan 2012P ompano Beach, FL

Maintain constant inventory of company supplies.

Supervise employee activity and completion of assignments

Offer personalized service by accommodating clients special needs and requests

The Paving Stones Davie FL

Executive Assistant, – May 2010 - June 2011

Provide administrative support and performed all basic functions such as, answering telephones, meet and greet visitors, filing and correspondence management.

Customer service support, including problem solving.

Prepare technical and detailed outgoing documents for permitting purposes; work with various city building departments.

Compos and transcribe various documents, including preparing dictated messages.

Manage President’s scheduled.

Provide project information and directions to installers.

Manage all purchase orders and deliveries.

Provide inside sales support by scheduling sales call for a team of four other sales managers, answering customer questions, showing materials to walk in business, and prepare project estimates and follow up due diligence.

Manage all office supplies and equipment.

Pinkerton Government Services for Lockheed Martin & Data Tactics Services
Flex Security Officer – January 2010 – May 2010 Metro DC Area

Secure premises from theft or damage, and protect persons from hazards or interference.

Flexible service at a fixed post or conducting patrol rounds on foot.

Observe and report all suspicious activity, deter potentially dangerous situations.

Be deputized to make arrests, and provide security escort for persons or property.

Arrive in position 30 minutes prior to scheduled start and work with on-call status 24 / 7.

Communicate via telephone or radio according to general and special order.

Offer assistance to civilian visitors by answering questions and giving directions.

Practice and encourage all to abide by company personnel and safety policies.

Maintain excellent presentation with proper uniform and care for issued equipment.

Taca Airlines, Dulles Airport Dulles, VA

Lead Security – October 2008 to December 2009

Supervise aircraft during arrival and departure from the gate.

Search for damage on exterior and interior of the aircraft.

Observe gate area for suspicious persons or possible safety threats.

Document reports of daily operations with accuracy and detail.

Examine passengers identification and ticket information for flight security.

Assist with carry-on luggage and gate-check items.

Passenger Service Agent – July 2008 to October 2008

Check in passengers for scheduled flights.

Provide ticketing services including upgrades and itinerary changes.

Assist with boarding special needs passengers.

Prepare reports detailing the flight procedure.

Display excellent customer service skills in helping passengers.

 Flight Services & Systems for Continental Airlines, Dulles Airport Dulles, VA

Operations Coordinator Specialist – October 2005 to October 2008

Create and manage daily schedule for flights.

Coordinate with the Ramp Tower for gates available and assign accordingly.

Order and write fuel report for each flight.

Handle special diversion and charter flights.

Communicate with gate agents and ramp to inform of flight arrival and departure times.

Record times for each flight on the daily sheet.

Delta Global Service, Dulles Airport Dulles, VA

Ramp Lead – May 2004 to October 2005

Manage daily group of more than 15 people.

Scan inbound / outbound bags.

Load and unload various types of aircraft.

Receive and wing walk aircraft.

Release flights with clearance for departure.

Operate air to ground radio.

Operate various types of GSE including belt loaders and push back tractors.

Susana Housecleaning Services Woodbridge, VA

Supervisor – August 1998 to May 2004

Supervise employee activity and completion of assignments.

Provide comprehensive training for all new hires.

Process payroll for employees.

Give custom on-site estimates for prospective clients.

Offer personalized service by accommodating client special needs and requests.

Maintain constant inventory of company supplies.

Education

Bachelor Degree in 2017 Strayer University

Member of Honor Society

GPA 3.70, Honor Student

Associates Degree in Criminal Justice 2012
Certification in Criminal Justice, December 2009

Virginia State Department of Criminal Justice Service
Fredericksburg, VA
Northern Virginia Community College

Commonwealth Criminal Justice Academy, 01E Security Officer Core Subject
Woodbridge, VA

Woodbridge Senior High School
Woodbridge, VA
Graduated, June 2002

Skills

Fluent in Spanish and English, read and write both. Granted Interim Secret Security Clearance.

Specialized interest in Criminal Justice and all aspects of security.

References are available upon request.

My name is Monica Bolanos, I'm currently student of Strayer University; Im mayoring in Criminal Justice. My passion for the criminal justice system has lead me to seek a career within the different field. My education and my past work experience has given me the necessary tools to excel as a legal assistant and office coordinator . I consistently work to exceed expectation and enjoy being challenged.

One of the most important skills I possess is that I am multilingual. I am fluent in Spanish, Portuguese, Quechua, and English. Given the diverse culture around the DC Metro area, I am sure that your any place that probably has clients that do not speak English. My ability to speak different languages could prove to be very valuable
.