Honor Society® member
Sher'Rele Cooper
- Class of 2027
- Maryland
Member since August 2025
About
I am a motivated student and entrepreneur with a passion for personal development, holistic wellness, and technology. My academic path in Business Administration, combined with my pursuit of IT certifications, reflects my drive to merge business and innovation to build a meaningful career. Beyond academics, I am committed to service, leadership, and inspiring others through my work in entrepreneurship, writing, and community support. As a member of the Honor Society, I look forward to connecting with others who share a vision of achievement, growth, and positive impact.
Goals and interests
- Career goal
IT + Business Operations Blend
My career path is to transition into IT and business operations, starting as an IT Specialist while also leveraging my background in administration and management. I aim to build expertise in networking and cybersecurity while positioning myself for leadership roles that integrate technology, business, and strategy.- Graduate school interests
Blended Vision (IT + Business + Entrepreneurship)
I plan to pursue graduate-level studies that integrate business leadership and technology, such as an MBA in Information Systems or a Master’s in Cybersecurity Management. My long-term academic interests also include exploring programs in entrepreneurship, organizational leadership, and holistic health, aligning with my vision to build a career that combines IT expertise, business development, and community impact.- Outside the classroom
Holistic Health & Wellness
Learning about and using herbs, sea moss, and natural remedies.
Creating holistic self-care and beauty products (soaps, scrubs, butters, deodorants, oils).
Exploring new wellness practices and studying for herbalist certification.
Writing & Creative Projects
Writing Christian-based and empowerment books (e.g., Roots Under the Flower Bed, Earn Your Leisure Black Girl Woman!).
Journaling and personal development writing.
Exploring publishing and audiobook production.
Technology & Learning
Studying for IT certifications (CompTIA, networking, cybersecurity).
Hands-on practice with networking setups (like Cisco Packet Tracer projects).
Researching how technology and business can connect.
Fitness & Lifestyle
Swimming and outdoor activities (you’ve mentioned this as both an interest and a lifestyle hobby).
Enjoying fashion, particularly athletic wear, tailored business attire, and unique streetwear.
Building your vision for your semi-luxury clothing lines.
Entrepreneurship & Personal Growth
Brainstorming and planning new business ventures under your umbrella brand.
Goal-setting, organizing trackers, and building financial/legacy plans.
Exploring community impact projects, like your nonprofit For My Sons.
Experience
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OFFICE ASSISTANT (STILL MY CURRENT POSITION)
MedStar NRH Physical Therapy Efficiently support front-desk operations, patient scheduling, EMR data entry, and insurance processing in a fast-paced healthcare setting, ensuring HIPAA compliance and improving workflow accuracy and communication across departments. • Supported front-desk operations and EMR data entry in a healthcare IT environment. • Facilitated patient scheduling using digital systems, reducing errors by 30%. • Assisted in technical troubleshooting of office equipment and software platforms. • Coordinated and managed front desk operations, ensuring efficient patient check-in and scheduling using electronic systems. • Entered and maintained accurate client and insurance data in EMR platforms (e.g., Cerner, MedConnect). • Streamlined internal communication between departments, improving task completion speed and reducing miscommunication. • Processed insurance authorizations and referrals, reducing approval turnaround time by 20%. • Trained new administrative staff on scheduling tools and daily workflow procedures. • Maintained organized digital and physical filing systems for medical records and administrative documents. • Supported supply inventory tracking and procurement, ensuring availability of critical materials. • Answered high-volume calls and resolved appointment conflicts with professionalism and efficiency. • Coordinated patient reminders through email, phone, and SMS systems, reducing no show rates. • Handled confidential information in compliance with HIPAA and internal privacy policies.
Feb 2024 – Aug 2025
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Professional Transition Career Development & Education Focus
• Completed flight attendant training to expand service-based interpersonal skills. • Focused on personal development and enrolled in IT and business studies.
Aug 2022 – Jan 2024
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Associate Banker
JP MORGAN CHASE Delivered high-quality client service by supporting digital banking adoption, troubleshooting technical issues, processing account openings, and ensuring compliance with KYC/AML standards. Enhanced customer satisfaction and improved digital engagement through education and real-time support. • Provided secure digital banking education to clients, encouraging use of tech platforms. • Supported customers with mobile app navigation and account troubleshooting. • Maintained accurate financial records using proprietary banking software. • Educated clients on digital banking tools (mobile app, online platform), increasing adoption of self-service options by over 30%. • Maintained a daily average of 90%+ customer satisfaction through efficient, tech-enabled service and clear communication. • Processed new account openings while verifying digital identity and complying with KYC/AML policies. • Provided real-time troubleshooting and technical guidance on ATM errors, online transactions, and password resets. • Promoted online bill pay, budgeting apps, and mobile deposit features, contributing to a 25% increase in client digital engagement. • Managed customer appointments using scheduling tools and CRM platforms to reduce wait times and improve workflow. • Delivered accurate data entry and system updates in proprietary banking software while maintaining client confidentiality. • Supported branch operations with cash handling, auditing, and transaction issue resolution. • Collaborated with back-office IT support to escalate technical issues and ensure timely resolution. • Trained team members on navigating internal systems for account servicing and error resolution. • Provided Tier 1-level support for customer-facing digital banking issues, including mobile app troubleshooting, password resets, and multi-factor authentication setup. • Guided clients through online portal navigation, resolving user access errors and improving digital adoption rates. • Delivered secure client support while handling sensitive information, aligning with cybersecurity best practices and compliance standards (KYC/AML). • Conducted digital tool walkthroughs for customers (online banking, mobile deposit, Zelle, etc.), boosting self-service engagement by 25%. • Used CRM and banking software platforms to input, update, and validate client data while maintaining data accuracy and integrity. • Maintained logs of technical support calls, user concerns, and escalations for audit and performance review purposes.
Nov 2021 – Aug 2022
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Relationship Banker
BANK OF AMERICA Delivered Tier 1 IT support for digital banking platforms, resolving client issues related to online access, mobile app errors, authentication failures, and system compatibility. Provided technical guidance on self-service tools, collaborated with IT teams on escalations, and maintained secure, accurate client records in CRM systems. • Delivered tech-driven banking support and resolved client access issues. • Connected clients to digital tools for financial management and transactions. • Provided clients with personalized financial solutions while delivering technical guidance on mobile banking tools and online account access. • Resolved digital banking issues such as login errors, password resets, and mobile deposit failures, enhancing the client experience. • Educated customers on digital self-service platforms, resulting in a 20–30% increase in mobile and online banking adoption. • Conducted secure identity verification and multi-factor authentication processes to safeguard customer data. • Collaborated with IT and back-office teams to troubleshoot technical escalations and ensure issue resolution. • Maintained accurate and confidential client records using CRM and banking software platforms. • Supported small business clients with tailored solutions including online merchant services, ACH transfers, and digital invoicing tools. • Delivered one-on-one technical support to clients navigating mobile banking apps, online platforms, and digital onboarding tools. • Provided troubleshooting assistance for online banking portals, including browser compatibility, session timeouts, and password resets. • Increased digital product adoption by educating clients on self-service tools such as bill pay, mobile deposit, and money transfer apps. • Collaborated with internal support teams to escalate and resolve complex technical issues, maintaining detailed notes within CRM systems. • Ensured client data accuracy by updating customer profiles, verifying multi-channel authentication, and logging activities securely. • Monitored and analyzed client concerns to identify recurring system issues and inform process improvements. • Maintained detailed knowledge of system updates and digital platform changes to ensure accurate client communication. • Assisted small business clients in using online payroll, payment processing, and merchant service platforms. • Managed appointment scheduling using internal systems, improving client access and operational efficiency. • Trained junior staff on digital product features and secure communication protocols.
Mar 2019 – Oct 2021
Volunteering
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Career Development & Education Focus |
Languages
- English (US) Advanced
